Schneider Electric
LEAD SALES ASSOCIATE-PT in SPRINGTOWN, TX S15079
RoleCustomer Success
LevelMid Level
LocationSpringtown, TX, United States
WorkOn-site
TypePart-time
Posted1 week ago
About the role
- Customer Success Specialist
- EMEA Main Mission The Customer Success Specialist is responsible for measuring, managing and communicating the overall experience of our cloud SaaS customers and partners as it relates to their journey from just before the sale, then through all phases of the LAER lifecycle (land, adopt, expand, renew). Offer Scope: Offers with which the Customer Success Specialist will need to be familiar for onboarding and in some cases perform software support services such as configuration, upgrade assistance, data migration, etc.: Eco Struxure IT Expert What will you do: FOR NEW CUSTOMERS Onboarding / Adoption Understand and document customer’s primary challenges, goals, and definitions of success Deliver basic training, configuration assistance, & best practices for purchased solutions Coordinate / Partner with relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer) Perform Implementation & Configuration Services. FOR EXISTING CUSTOMERS Proactive Success Management with Key Accounts Hold Regular Meetings to review Open issues/tickets New feature review & training Discovery & Tracking against customer’s goals with our solutions Share Product Feedback with Product Management Expansion Opportunity Detection Identify Opportunities to Migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Cloud) Identify Opportunities for Software Services Eco Struxure IT Custom Solutions (3rd Party DDF Creation, Custom Integration, SSO Integration, etc.) CSM-Provided Services (Configuration, Upgrades, Training, Data Migration) Perform Post-Sales / Support Services (When applicable) Upgrade assistance, training, data migration, configuration, etc. Driving & Aiding the Renewals Process (in partnership with the Licensing & Renewals teams) Cloud Licenses Partnering with key stakeholders Sales Teams Eco Struxure IT LOB Overlay Teams Regional Sales Teams Data Center Customer Success Team If customers have DCO/ITA or DCE in addition to the above mentioned in-scope offers, the Customer Success Specialist will partner with the regional CSM to support the customer’s needs Service Teams Regional/Local Software Service Delivery Teams (where applicable) Eco Struxure IT Custom Solutions Team Product Management It is crucial our Customer Success Specialists are closely aligned with our Product Management groups to deliver timely feedback on our solutions, and ensure our customers know their concerns are being heard and addressed License & Renewal Team Working alongside stakeholders locally to have successful Renewal conversations Customer Satisfaction Make sure that the NPS and CSAT scores are at the highest standards This role will play an integral part of our Global Customer Success Team, working directly with our Eco Struxure IT Custom Solutions Team, Customer Support Team, Product Management, Software sales teams, and License & Renewals Team to grow accounts and create a best-in-class experience for our Eco Struxure IT customers. What will make you successful: Fluency in English. Additional language is a plus. Bachelor’s Degree Minimum 3 years experience in Software Industry Solution Selling / Consultative Selling skills This job might be for you if you: Have a customer-first and empathetic mindset Understand complex business organizations of varying sizes, and their operating standards Exhibit strong strategic thinking, initiative and leadership skills Have the ability to identify and work with key stakeholders needed to enact positive changes Have experience working with cross functional, cross-cultural teams Are a self-starter with a strong ability to identify new opportunities for improvement Possess excellent written and verbal communication skills Desired Backgrounds & Experience Include: Customer Success/Communication or technical Knowledge of Schneider Electric’s Secure Power Business SaaS Experience Knowledge of Customer Success as a function. What's in it for you: Opportunity to shape the digital transformation journey of diverse clients worldwide Development of expertise in cutting-edge online marketing tools and analytics Clear path for growth in a rapidly evolving digital sales environment Exposure to global markets and diverse client portfolios Collaborative environment focused on innovation and customer success Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
- Customer Success Specialist
- EMEA Main Mission The Customer Success Specialist is responsible for measuring, managing and communicating the overall experience of our cloud SaaS customers and partners as it relates to their journey from just before the sale, then through all phases of the LAER lifecycle (land, adopt, expand, renew). Offer Scope: Offers with which the Customer Success Specialist will need to be familiar for onboarding and in some cases perform software support services such as configuration, upgrade assistance, data migration, etc.: Eco Struxure IT Expert What will you do: FOR NEW CUSTOMERS Onboarding / Adoption Understand and document customer’s primary challenges, goals, and definitions of success Deliver basic training, configuration assistance, & best practices for purchased solutions Coordinate / Partner with relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer) Perform Implementation & Configuration Services. FOR EXISTING CUSTOMERS Proactive Success Management with Key Accounts Hold Regular Meetings to review Open issues/tickets New feature review & training Discovery & Tracking against customer’s goals with our solutions Share Product Feedback with Product Management Expansion Opportunity Detection Identify Opportunities to Migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Cloud) Identify Opportunities for Software Services Eco Struxure IT Custom Solutions (3rd Party DDF Creation, Custom Integration, SSO Integration, etc.) CSM-Provided Services (Configuration, Upgrades, Training, Data Migration) Perform Post-Sales / Support Services (When applicable) Upgrade assistance, training, data migration, configuration, etc. Driving & Aiding the Renewals Process (in partnership with the Licensing & Renewals teams) Cloud Licenses Partnering with key stakeholders Sales Teams Eco Struxure IT LOB Overlay Teams Regional Sales Teams Data Center Customer Success Team If customers have DCO/ITA or DCE in addition to the above mentioned in-scope offers, the Customer Success Specialist will partner with the regional CSM to support the customer’s needs Service Teams Regional/Local Software Service Delivery Teams (where applicable) Eco Struxure IT Custom Solutions Team Product Management It is crucial our Customer Success Specialists are closely aligned with our Product Management groups to deliver timely feedback on our solutions, and ensure our customers know their concerns are being heard and addressed License & Renewal Team Working alongside stakeholders locally to have successful Renewal conversations Customer Satisfaction Make sure that the NPS and CSAT scores are at the highest standards This role will play an integral part of our Global Customer Success Team, working directly with our Eco Struxure IT Custom Solutions Team, Customer Support Team, Product Management, Software sales teams, and License & Renewals Team to grow accounts and create a best-in-class experience for our Eco Struxure IT customers. What will make you successful: Fluency in English. Additional language is a plus. Bachelor’s Degree Minimum 3 years experience in Software Industry Solution Selling / Consultative Selling skills This job might be for you if you: Have a customer-first and empathetic mindset Understand complex business organizations of varying sizes, and their operating standards Exhibit strong strategic thinking, initiative and leadership skills Have the ability to identify and work with key stakeholders needed to enact positive changes Have experience working with cross functional, cross-cultural teams Are a self-starter with a strong ability to identify new opportunities for improvement Possess excellent written and verbal communication skills Desired Backgrounds & Experience Include: Customer Success/Communication or technical Knowledge of Schneider Electric’s Secure Power Business SaaS Experience Knowledge of Customer Success as a function.
What's in it for you: Opportunity to shape the digital transformation journey of diverse clients worldwide Development of expertise in cutting-edge online marketing tools and analytics Clear path for growth in a rapidly evolving digital sales environment Exposure to global markets and diverse client portfolios Collaborative environment focused on innovation and customer success Let us learn about you! Apply today.
Required skills
customer success
SaaS
onboarding
adoption
account coordination
About Schneider Electric
SPRINGTOWN
Headquarters