Customer Care Level 3 Expert for Final Distribution Products
Location: Bangalore, India

Role Type: Global Role

Department: Power Products

• Technical Analysis Centre (TEX)

You are a passionate person with a technical background in LV Distribution Equipment, Digital communication, energy savings or Data Center Hardware. You shall be willing to work in a fast paced, energizing and exposed environment. Your ability to analyze, diagnose and decide is very appreciated, as well as your appetite to understand complexes technical business.

As Customer care Level 3 Expert, you will be integrated in Power Products Customer Care Experts team, working on Low voltages final distribution products like MCB, RCCB, RCBO, Distribution boards. These offers are well deployed in applications such as

• Residential, Commercial buildings, Industry - and generate equal attention. You will be the one who will support the customers globally.

On these ranges, most difficult customer issues reach Customer Care Level 3 Expert. As customer care Level 3 Expert, your role is to find a suitable solution for our customer, using the relevant support internal in your entity (Marketing, Continuous engineering team, test labs etc.). As a key element of the support chain, your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations in opportunities.

Ranges in scope :

• Final Distribution products like MCB, RCCB, RCBO, Distribution boards

Qualifications -
The candidate shall be graduate in Electrical/Electronics engineering. Past experience in relevant industry will be appreciated.

Candidate shall be:

• Customer oriented,
• Team player
• Digital native
• Fluent++ in English
• Collaborative and open behaviors within a dynamic, large, multicultural environment
• Excellent written and verbal communication skills
• Shall be well conversant will IS/IEC standards like IEC 60898, IEC 61439
• Testing experience on these product lines will be an added advantage.

Qualifications - External

• Overall 5-8 years and minimum 4 years of experience on these products is required.

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values

• Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.