Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Columbia, SC facility.

This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant.

The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

What Will You Do?

Customer

Experience: & Quality Leadership Lead Quality and Customer

Experience: for the manufacturing of LV power system equipment.

Manage, coach, and develop a team of quality engineers.

Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.

Customer Centricity Promote a customer‑first mindset across the entity.

Drive actions that improve customer satisfaction and achieve quality goals.

Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System).

Quality Excellence Lead Quality and Customer Satisfaction processes (Issue to Prevention).

Drive quality excellence across the full manufacturing chain — suppliers, stamping, molding, automated assembly, receiving, packing, and returns.

Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools.

Quality Systems Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity.

Ensure compliance with Global directives and quality standards.

Manage and maintain the site’s Quality Management System (ISO).

Network across CS&Q teams to share needs, align practices, and capitalize on best‑in‑class standards.

Ensure the CS&Q team maintains the appropriate level of competency and skill.

Reporting Structure?

You will report directly to the Plant Manager.

What skills and capabilities will make you successful?

Bachelor’s Degree in Mechanical, Industrial, Electrical, or related Engineering field is required. 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction. 5+ years of supervisory or managerial experience.

Expert knowledge of Quality Management Systems (ISO9001, ISO90002, ISO14001) and ability to conduct internal IMS audits.

Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.).

Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC).

Prior experience leading internal audits.

Green Belt or Black Belt certification.

Knowledge of low‑voltage electrical gear.

Experience: using digital quality platforms.

Six Sigma certification or Project Management certification. SAP experience.

We know skills and competencies show up in many ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me?

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Let us learn about you!

Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Columbia, SC facility.

This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant.

The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

What Will You Do?

Customer

Experience: & Quality Leadership Lead Quality and Customer

Experience: for the manufacturing of LV power system equipment.

Manage, coach, and develop a team of quality engineers.

Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.

Customer Centricity Promote a customer‑first mindset across the entity.

Drive actions that improve customer satisfaction and achieve quality goals.

Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System).

Quality Excellence Lead Quality and Customer Satisfaction processes (Issue to Prevention).

Drive quality excellence across the full manufacturing chain — suppliers, stamping, molding, automated assembly, receiving, packing, and returns.

Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools.

Quality Systems Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity.

Ensure compliance with Global directives and quality standards.

Manage and maintain the site’s Quality Management System (ISO).

Network across CS&Q teams to share needs, align practices, and capitalize on best‑in‑class standards.

Ensure the CS&Q team maintains the appropriate level of competency and skill.

Reporting Structure?

You will report directly to the Plant Manager.

What skills and capabilities will make you successful?

Bachelor’s Degree in Mechanical, Industrial, Electrical, or related Engineering field is required. 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction. 5+ years of supervisory or managerial experience.

Expert knowledge of Quality Management Systems (ISO9001, ISO90002, ISO14001) and ability to conduct internal IMS audits.

Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.).

Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC).

Prior experience leading internal audits.

Green Belt or Black Belt certification.

Knowledge of low‑voltage electrical gear.

Experience: using digital quality platforms.

Six Sigma certification or Project Management certification. SAP experience.

We know skills and competencies show up in many ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me?

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Let us learn about you!

Apply today.