KEY RESPONSIBILITIES:

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.
• Support project timelines for internal stakeholders.
• Ensure necessary parts are available for site visits.
• Communicate effectively with customers and partners throughout the scheduling process.
• Provide flexibility to support all Gulf time zones.
• Check and enhance Work Orders in bridge Field Services (bFS) or other Schneider systems.
• Prioritize interventions in the backlog based on customer type, contract SLAs, and resource availability.
• Assign work orders for the next three months, balancing customer needs with material delivery and FSR availability.
• Optimize scheduling to enhance profitability.
• Monitor intervention execution and reschedule or cancel as needed.
• Maintain Work Order data quality, including billable information and planner deviations.
• Complete work orders for non-connected external technicians (time entries, deviations, site intervention reports).
• Participate in regular meetings with the Field Services Execution team to develop improvement plans based on performance metrics. QUALIFICATIONS:
• IT / Engineering Degree ideally.
• Minimum Five (5) years’ experience in planning activities with a minimum of two (2) years serving in a team.
• Ability to prioritize and manage tasks simultaneously.
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment.
• Proficient in-service management software and tools.
• Flexibility to accommodate scheduling across multiple time zones.
• Previous experience in service planning or a related field is preferred.
• Ability to build relationships and teams and maintain useful interaction with all involved parties.
• Other technical qualifications are acceptable subject to review.

OTHER REQUIREMENTS:

• Proven support of internal stakeholders.
• Ability to ensure parts are onsite and manage site resources.
• Scheduling of Field Service Representatives and service contract execution.
• Adherence to customer-specific instructions.
• Effective communication with customers and partners.
• Flexibility to support all Gulf time zones.
• Technical support and data quality maintenance.
• Meeting facilitation and order management.
• Intervention monitoring and preparation.
• Work order check/enrichment.
• Backlog prioritization. PERFORMANCE KPI:
• Service Contract Execution Rate: Percentage of service contracts executed on time versus the total contracts scheduled.
• Resource Utilization Rate: Percentage of manpower and site resources effectively utilized against planned schedules.
• FSR Scheduling Efficiency: Average time taken to schedule FSR, third-party contractors, and authorized service partners.
• Parts Availability Rate: Percentage of site visits where necessary parts were available versus total site visits.
• Customer Communication Effectiveness: Customer satisfaction score related to communication during the scheduling process (could be gathered through surveys).
• Response Time to Backlog Prioritization: Average time taken to prioritize interventions in the backlog based on SLAs and resource availability.
• Work Order Accuracy Rate: Percentage of Work Orders checked and enhanced in the system with accurate data inputs.
• Profitability of Scheduled Interventions: Profit margin achieved on scheduled interventions compared to forecasts.
• Intervention Reschedule/Cancel Rate: Percentage of scheduled interventions that had to be rescheduled or canceled.
• Work Order Data Quality Index: Measure of the accuracy and completeness of Work Order data, including billable information and deviations.
• Completion Rate for External Technicians: Percentage of completed work orders for non-connected external technicians within the expected timeframe.
• Improvement Plan Implementation Rate: Percentage of improvement plans developed during meetings that are actively implemented.
• Documentation Accuracy: Monitor the accuracy and completeness of documentation submitted by FSRs to ensure compliance with operational standards. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

KEY RESPONSIBILITIES:

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.
• Support project timelines for internal stakeholders.
• Ensure necessary parts are available for site visits.
• Communicate effectively with customers and partners throughout the scheduling process.
• Provide flexibility to support all Gulf time zones.
• Check and enhance Work Orders in bridge Field Services (bFS) or other Schneider systems.
• Prioritize interventions in the backlog based on customer type, contract SLAs, and resource availability.
• Assign work orders for the next three months, balancing customer needs with material delivery and FSR availability.
• Optimize scheduling to enhance profitability.
• Monitor intervention execution and reschedule or cancel as needed.
• Maintain Work Order data quality, including billable information and planner deviations.
• Complete work orders for non-connected external technicians (time entries, deviations, site intervention reports).
• Participate in regular meetings with the Field Services Execution team to develop improvement plans based on performance metrics.

QUALIFICATIONS:

• IT / Engineering Degree ideally.
• Minimum Five (5) years’ experience in planning activities with a minimum of two (2) years serving in a team.
• Ability to prioritize and manage tasks simultaneously.
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment.
• Proficient in-service management software and tools.
• Flexibility to accommodate scheduling across multiple time zones.
• Previous experience in service planning or a related field is preferred.
• Ability to build relationships and teams and maintain useful interaction with all involved parties.
• Other technical qualifications are acceptable subject to review.

OTHER REQUIREMENTS:

• Proven support of internal stakeholders.
• Ability to ensure parts are onsite and manage site resources.
• Scheduling of Field Service Representatives and service contract execution.
• Adherence to customer-specific instructions.
• Effective communication with customers and partners.
• Flexibility to support all Gulf time zones.
• Technical support and data quality maintenance.
• Meeting facilitation and order management.
• Intervention monitoring and preparation.
• Work order check/enrichment.
• Backlog prioritization. PERFORMANCE KPI:
• Service Contract Execution Rate: Percentage of service contracts executed on time versus the total contracts scheduled.
• Resource Utilization Rate: Percentage of manpower and site resources effectively utilized against planned schedules.
• FSR Scheduling Efficiency: Average time taken to schedule FSR, third-party contractors, and authorized service partners.
• Parts Availability Rate: Percentage of site visits where necessary parts were available versus total site visits.
• Customer Communication Effectiveness: Customer satisfaction score related to communication during the scheduling process (could be gathered through surveys).
• Response Time to Backlog Prioritization: Average time taken to prioritize interventions in the backlog based on SLAs and resource availability.
• Work Order Accuracy Rate: Percentage of Work Orders checked and enhanced in the system with accurate data inputs.
• Profitability of Scheduled Interventions: Profit margin achieved on scheduled interventions compared to forecasts.
• Intervention Reschedule/Cancel Rate: Percentage of scheduled interventions that had to be rescheduled or canceled.
• Work Order Data Quality Index: Measure of the accuracy and completeness of Work Order data, including billable information and deviations.
• Completion Rate for External Technicians: Percentage of completed work orders for non-connected external technicians within the expected timeframe.
• Improvement Plan Implementation Rate: Percentage of improvement plans developed during meetings that are actively implemented.
• Documentation Accuracy: Monitor the accuracy and completeness of documentation submitted by FSRs to ensure compliance with operational standards. Let us learn about you! Apply today.