• SW Project and Offer Quality Leader
• Ecostruxure Asset Advisor You will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Offer Manager and Project Manager. The Quality Leaders’ mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation. The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This position is responsible for the project quality and customer satisfaction of our Eco Struxure Asset Advisor Software, which is a cloud-based asset performance management solution with a primary goal to move customers from reactive maintenance to preventive and predictive maintenance.

Responsibilities & Key Tasks Offer Quality:

• Own End-to-End Customer Experience (CX) and Quality Excellence for our cloud-native platform, including availability, reliability, security, and performance.
• Provide real-time CX and quality insights across the complete digital customer journey (onboarding → operation → support).
• Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.
• Manage customer escalations using the 8D method.
• Implement Schneider Electric quality processes for new and existing offers.
• In the Issue Review Board, drive escalated quality issues on a cross-functional level applying problem solving methods.
• Drive the lessons learned process and implement best practices based on the field performance and experience.
• Act as Quality Gate authority for software release readiness, Go-Live, rollback decisions, and controlled deviations (derogations).
• Ensure operational quality at scale across multiple regions, cloud environments, and customer segments Project Quality
• Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e. following the Offer Lifecycle management, OLM.
• Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.
• Make the synthesis of lessons learned on product development and drive the feedback loop to the impacted stake holders.
• Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.
• Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.
• Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).
• Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction, and Quality targets.
• Prepare the quality summary for each Milestone review and propose Go/No go decision.
• Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch. Required skills and experiences
• Bachelor’s or master’s degree in electrical or Electronics Engineering or Computer Science.
• Minimum 6 years of experience in managing and leading quality with minimum of 4+ years of experience in cloud software development and testing
• Strong understanding of Cloud Computing & SaaS Platforms o Public Cloud (Azure / AWS / GCP – preferred Azure) o Cloud-native architectures (microservices, APIs, containers) o Multi-tenant SaaS quality & scalability challenges
• Right knowledge of IT networks, and capability around networking systems and computer systems
• Strong knowledge of software development methodologies, software architecture, peer reviews, testing techniques, qualimetry (code analysis), and quality assurance processes.
• Experience / Adaptability in using tools such as automation frameworks, configuration management tools, qualimetry (code analysis) tools, test management tools, and defect tracking systems.
• Solid understanding of software development lifecycle (SDLC) and agile methodologies.
• Good control on Customer advocacy & Customer success management
• Experience in quality methods: FMEA,8D, etc..
• Lead using your Quality authority in the organization without direct reports and with the ability to build cross team relationships.
• Having a customer-centric mindset and focusing on delivering value to end-users in a pragmatic way.
• Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.
• Use expertise and knowledge to influence others across the organization and drive deployment of SW Quality and Quality initiatives.
• Passionate for continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
• SW Project and Offer Quality Leader
• Ecostruxure Asset Advisor You will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Offer Manager and Project Manager. The Quality Leaders’ mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation. The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This position is responsible for the project quality and customer satisfaction of our Eco Struxure Asset Advisor Software, which is a cloud-based asset performance management solution with a primary goal to move customers from reactive maintenance to preventive and predictive maintenance.

Responsibilities & Key Tasks Offer Quality:

• Own End-to-End Customer Experience (CX) and Quality Excellence for our cloud-native platform, including availability, reliability, security, and performance.
• Provide real-time CX and quality insights across the complete digital customer journey (onboarding → operation → support).
• Deploy best practices of Schneider Electric in terms of SW Quality Fundamentals.
• Manage customer escalations using the 8D method.
• Implement Schneider Electric quality processes for new and existing offers.
• In the Issue Review Board, drive escalated quality issues on a cross-functional level applying problem solving methods.
• Drive the lessons learned process and implement best practices based on the field performance and experience.
• Act as Quality Gate authority for software release readiness, Go-Live, rollback decisions, and controlled deviations (derogations).
• Ensure operational quality at scale across multiple regions, cloud environments, and customer segments Project Quality
• Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e. following the Offer Lifecycle management, OLM.
• Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.
• Make the synthesis of lessons learned on product development and drive the feedback loop to the impacted stake holders.
• Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.
• Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.
• Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).
• Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction, and Quality targets.
• Prepare the quality summary for each Milestone review and propose Go/No go decision.
• Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch.
• Required skills and experiences
• Bachelor’s or master’s degree in electrical or Electronics Engineering or Computer Science.
• Minimum 6 years of experience in managing and leading quality with minimum of 4+ years of experience in cloud software development and testing
• Strong understanding of Cloud Computing & SaaS Platforms o Public Cloud (Azure / AWS / GCP – preferred Azure) o Cloud-native architectures (microservices, APIs, containers) o Multi-tenant SaaS quality & scalability challenges
• Right knowledge of IT networks, and capability around networking systems and computer systems
• Strong knowledge of software development methodologies, software architecture, peer reviews, testing techniques, qualimetry (code analysis), and quality assurance processes.
• Experience / Adaptability in using tools such as automation frameworks, configuration management tools, qualimetry (code analysis) tools, test management tools, and defect tracking systems.
• Solid understanding of software development lifecycle (SDLC) and agile methodologies.
• Good control on Customer advocacy & Customer success management
• Experience in quality methods: FMEA,8D, etc..
• Lead using your Quality authority in the organization without direct reports and with the ability to build cross team relationships.
• Having a customer-centric mindset and focusing on delivering value to end-users in a pragmatic way.
• Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement.
• Use expertise and knowledge to influence others across the organization and drive deployment of SW Quality and Quality initiatives.
• Passionate for continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills. Let us learn about you! Apply today.