Principal, Digital Project Manager at Schneider Electric

• Job Title
• Digital Customer Support and Satisfaction Principal/Expert Project Manager Exp 10- 13 yrs Location
• Bangalore (Hybrid) Mission The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric. Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance. The Project Manager acts as a program orchestrator across business, product, and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions.

Education Requirements:

• Bachelor’s or Master’s degree in IT, Engineering, Management, AI, Data Scientist, Digital Marketing or related field
• Fluent in English Skills Requirements Project Management
• Strong expertise in end-to-end project delivery (scope, schedule, risk, quality)
• Experience managing complex, cross-functional, global programs
• Solid knowledge of Agile, Waterfall, and PMP practices Tools
• Advanced PowerPoint (executive storytelling)
• Excel (KPI tracking, analysis)
• Familiar with collaboration tools (Teams, Share Point, Confluence) Digital & Technical Acumen
• Understanding of digital, AI, and data-driven solutions
• Ability to work with tech teams on integrations and data flows
• Exposure to CRM / customer support platforms (e.g., Microsoft Salesforce) Experience Requirements
• 5+ years in project or program management (digital / IT / transformation)
• Experience in AI, digital, or customer support transformation is a strong plus
• Proven experience in international and cross-functional environments Responsibilities 1.

End-to-End Program Delivery:

• Own the full project lifecycle: discovery → scoping → pilot → rollout → closure
• Define and drive scope, roadmap, and success criteria definition and realization
• Ensure delivery against timeline, budget, quality, and business objectives
• Establish and maintain project governance (Steer Co, reviews, reporting)
• Lead risk, issue, dependency, and change management 2.

Digital & AI Solution Delivery:

• Translate business needs into scalable digital / AI use cases
• Coordinate with product and technical teams on: o Solution design and architecture o Data flows and system integrations o MVP / pilot definition and execution
• Ensure alignment between business objectives and technical delivery 3.

Stakeholder Alignment & Governance:

• Align a complex ecosystem (business leaders, product teams, regions, support functions)
• Drive decision-making, transparency, and milestone alignment
• Manage stakeholder expectations and resolve cross-functional dependencies
• Orchestrate global governance and review forums 4. Deployment, Change & Adoption
• Ensure successful global rollout across countries and user groups
• Partner with change teams to define: o Communication and adoption strategies o Training and enablement plans
• Monitor and actively drive user adoption and behavioral change 5.

Value Realization & Performance Management:

• Define and track business impact KPIs, such as: o Agent productivity and efficiency gains o Automation / case deflection rates o Customer satisfaction improvements
• Ensure benefits are measured, sustained, and optimized post-deployment
• Drive continuous improvement and scaling of solutions 6.

Vendor & Ecosystem Management:

• Collaborate with external vendors and technology partners
• Ensure delivery alignment on scope, timeline, and quality 7.

Execution & Communication Excellence:

• Deliver clear, concise, and structured communication
• Provide transparent reporting to leadership
• Demonstrate ownership, autonomy, and proactive execution
• Drive initiatives with a results-oriented and solution-driven mindset 3.

Skills & Competencies Project & Program Management:

• Strong foundation in project management (scope, schedule, cost, risk, quality)
• Experience managing complex, multi-country programs
• Ability to structure and drive execution with rigor Digital & AI Acumen
• Understanding of AI, automation, and data-driven solutions
• Experience with integrations, platforms, or digital ecosystems
• Exposure to customer support or digital transformation environments Stakeholder Management & Communication
• Strong ability to influence in a global, matrix organization
• Excellent communication and alignment skills
• Ability to navigate complexity and drive decisions Ownership & Execution Mindset
• High level of accountability and autonomy
• Strong problem-solving and delivery focus
• Resilient in complex and evolving environments Business & Change Orientation
• Strong focus on user adoption and business outcomes
• Ability to connect technology delivery to value realization Key to be successful in this role
• Strong ownership and end-to-end accountability for delivery and outcomes
• Ability to structure and simplify complexity into clear, actionable plans
• Excellent stakeholder alignment and influencing skills in a global matrix
• Focus on business value and user adoption, beyond just delivery
• Proactive mindset with anticipation of risks and problem-solving Key Challenges
• Managing complex, cross-functional and multi-country environments
• Balancing business expectations with technical constraints and priorities
• Driving alignment across diverse stakeholders with conflicting priorities
• Ensuring adoption and behavioral change at scale
• Delivering measurable value in fast-evolving digital / AI contexts Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
• Job Title
• Digital Customer Support and Satisfaction Principal/Expert Project Manager Exp 10- 13 yrs Location
• Bangalore (Hybrid) Mission The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric. Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance. The Project Manager acts as a program orchestrator across business, product, and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions.

Education Requirements:

• Bachelor’s or Master’s degree in IT, Engineering, Management, AI, Data Scientist, Digital Marketing or related field
• Fluent in English Skills Requirements Project Management
• Strong expertise in end-to-end project delivery (scope, schedule, risk, quality)
• Experience managing complex, cross-functional, global programs
• Solid knowledge of Agile, Waterfall, and PMP practices Tools
• Advanced PowerPoint (executive storytelling)
• Excel (KPI tracking, analysis)
• Familiar with collaboration tools (Teams, Share Point, Confluence) Digital & Technical Acumen
• Understanding of digital, AI, and data-driven solutions
• Ability to work with tech teams on integrations and data flows
• Exposure to CRM / customer support platforms (e.g., Microsoft Salesforce) Experience Requirements
• 5+ years in project or program management (digital / IT / transformation)
• Experience in AI, digital, or customer support transformation is a strong plus
• Proven experience in international and cross-functional environments Responsibilities 1.

End-to-End Program Delivery:

• Own the full project lifecycle: discovery → scoping → pilot → rollout → closure
• Define and drive scope, roadmap, and success criteria definition and realization
• Ensure delivery against timeline, budget, quality, and business objectives
• Establish and maintain project governance (Steer Co, reviews, reporting)
• Lead risk, issue, dependency, and change management 2.

Digital & AI Solution Delivery:

• Translate business needs into scalable digital / AI use cases
• Coordinate with product and technical teams on: o Solution design and architecture o Data flows and system integrations o MVP / pilot definition and execution
• Ensure alignment between business objectives and technical delivery 3.

Stakeholder Alignment & Governance:

• Align a complex ecosystem (business leaders, product teams, regions, support functions)
• Drive decision-making, transparency, and milestone alignment
• Manage stakeholder expectations and resolve cross-functional dependencies
• Orchestrate global governance and review forums 4. Deployment, Change & Adoption
• Ensure successful global rollout across countries and user groups
• Partner with change teams to define: o Communication and adoption strategies o Training and enablement plans
• Monitor and actively drive user adoption and behavioral change 5.

Value Realization & Performance Management:

• Define and track business impact KPIs, such as: o Agent productivity and efficiency gains o Automation / case deflection rates o Customer satisfaction improvements
• Ensure benefits are measured, sustained, and optimized post-deployment
• Drive continuous improvement and scaling of solutions 6.

Vendor & Ecosystem Management:

• Collaborate with external vendors and technology partners
• Ensure delivery alignment on scope, timeline, and quality 7.

Execution & Communication Excellence:

• Deliver clear, concise, and structured communication
• Provide transparent reporting to leadership
• Demonstrate ownership, autonomy, and proactive execution
• Drive initiatives with a results-oriented and solution-driven mindset 3.

Skills & Competencies Project & Program Management:

• Strong foundation in project management (scope, schedule, cost, risk, quality)
• Experience managing complex, multi-country programs
• Ability to structure and drive execution with rigor Digital & AI Acumen
• Understanding of AI, automation, and data-driven solutions
• Experience with integrations, platforms, or digital ecosystems
• Exposure to customer support or digital transformation environments Stakeholder Management & Communication
• Strong ability to influence in a global, matrix organization
• Excellent communication and alignment skills
• Ability to navigate complexity and drive decisions Ownership & Execution Mindset
• High level of accountability and autonomy
• Strong problem-solving and delivery focus
• Resilient in complex and evolving environments Business & Change Orientation
• Strong focus on user adoption and business outcomes
• Ability to connect technology delivery to value realization
• Key to be successful in this role
• Strong ownership and end-to-end accountability for delivery and outcomes
• Ability to structure and simplify complexity into clear, actionable plans
• Excellent stakeholder alignment and influencing skills in a global matrix
• Focus on business value and user adoption, beyond just delivery
• Proactive mindset with anticipation of risks and problem-solving Key Challenges
• Managing complex, cross-functional and multi-country environments
• Balancing business expectations with technical constraints and priorities
• Driving alignment across diverse stakeholders with conflicting priorities
• Ensuring adoption and behavioral change at scale
• Delivering measurable value in fast-evolving digital / AI contexts