Schneider Electric Greece is looking for highly motivated, team-oriented, and customer-centric talent to join our Services Department. As a Field Services Operations Manager, the job holder will directly report to the Services Director. The main role is to collaborate closely with the technical and operations team for the daily planning of works and ensure the operations team is working efficiently. The job holder maintains and retains a high level of customer satisfaction. Developing customer satisfaction through service interventions before or after sales is our key priority. The job holder will analyze and prepare reports for the cluster and the Service Director regarding operations tasks. They will support the operations team in daily technical cases. What will you do? Create, maintain, and review a programme of work Ensure that customer needs and daily works are completed on time and within budget Maintain and follow up on the work order list of services engineers Meet with field services engineers, customers, and partners Manage several projects with the support of junior planners Understand pricing offer lists, financial agreements & terms of cooperation, and discount ranges; handle requests for special prices and price negotiations Work closely with the Service Director on special planning and functional projects Coach the operations team and develop their soft skills for sales or upselling with digital offer services Collaborate closely with other sales teams, the finance department, product managers, etc. Perform quality controls and monitor production KPIs Conduct system and business analysis using BI tools Carry out on-site interventions and workshop repairs in the interest of customer satisfaction Have knowledge of operating, maintaining, and troubleshooting SEAE products Respect the budget and provision Supervise technicians by guiding them on-site Perform the start-up & commissioning for systems or equipment sold by SE What skills and capabilities will make you successful? Bachelor’s Degree in Electrical, Mechanical, or a relevant higher education degree (University or Technological Institution) Minimum 5 years of experience in a similar position, preferably in a multinational environment Fluent English language skills (written and oral) Experience with data analysis and digital cloud computing knowledge Knowledge of financial terms for understanding contracts and financial offers is desirable Advanced PC skills, especially regarding MS Office Suite (SAP knowledge will be considered a plus) Ability to use CRM and mobile applications Strong negotiation, communication, and sales skills Professional development plan & specialization in a high-demand market Customer-focused, with the ability to adapt to different client profiles Team player, with the ability to interact with colleagues at all levels Excellent organizational skills with an ability to think proactively and prioritize work Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schneider Electric Greece is looking for highly motivated, team-oriented, and customer-centric talent to join our Services Department. As a Field Services Operations Manager, the job holder will directly report to the Services Director. The main role is to collaborate closely with the technical and operations team for the daily planning of works and ensure the operations team is working efficiently. The job holder maintains and retains a high level of customer satisfaction. Developing customer satisfaction through service interventions before or after sales is our key priority. The job holder will analyze and prepare reports for the cluster and the Service Director regarding operations tasks. They will support the operations team in daily technical cases. What will you do? Create, maintain, and review a programme of work Ensure that customer needs and daily works are completed on time and within budget Maintain and follow up on the work order list of services engineers Meet with field services engineers, customers, and partners Manage several projects with the support of junior planners Understand pricing offer lists, financial agreements & terms of cooperation, and discount ranges; handle requests for special prices and price negotiations Work closely with the Service Director on special planning and functional projects Coach the operations team and develop their soft skills for sales or upselling with digital offer services Collaborate closely with other sales teams, the finance department, product managers, etc. Perform quality controls and monitor production KPIs Conduct system and business analysis using BI tools Carry out on-site interventions and workshop repairs in the interest of customer satisfaction Have knowledge of operating, maintaining, and troubleshooting SEAE products Respect the budget and provision Supervise technicians by guiding them on-site Perform the start-up & commissioning for systems or equipment sold by SE
What skills and capabilities will make you successful? Bachelor’s Degree in Electrical, Mechanical, or a relevant higher education degree (University or Technological Institution) Minimum 5 years of experience in a similar position, preferably in a multinational environment Fluent English language skills (written and oral) Experience with data analysis and digital cloud computing knowledge Knowledge of financial terms for understanding contracts and financial offers is desirable Advanced PC skills, especially regarding MS Office Suite (SAP knowledge will be considered a plus) Ability to use CRM and mobile applications Strong negotiation, communication, and sales skills Professional development plan & specialization in a high-demand market Customer-focused, with the ability to adapt to different client profiles Team player, with the ability to interact with colleagues at all levels Excellent organizational skills with an ability to think proactively and prioritize work Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.