We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Commerce & Consumer Industries i Xp Intern – Solution Support Engineer

Location: São Leopoldo, RS (hybrid position)

• You will analyse and resolve known issues and report new errors to the developers

• You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries

• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums

• You won’t answer customer calls, but you might need to call customers to help accelerate the resolution of a case, ask customer to do a screen sharing session, or to explain a more complex solution and make sure customer understands the steps to make it work

• You will have the opportunity to develop your technical skills: reading code, debugging, performance analysis, AI tools, etc.

• You will have the opportunity to develop different soft skills: communication, prioritization, time management, negotiation, emotional intelligence, etc.

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative

• Undergraduate student in Computer Science, Engineering or any Technology-related course from 2nd semester or available to complete 2 years of internship before graduation

• Advanced English skills (oral and written) to be able to communicate with global customers and team

• Knowledge of Object-Oriented Programming

• At least a basic knowledge of Java

• No previous work experience is required. You will get trained and have a mentor to help you in the first months

If you have knowledge in any of the areas below, this will be highly appreciated (of feel free to start learning those if you are interested in working with the latest cloud technologies):

• Application/technology areas (Spring framework, REST web services, Solr, etc.)

• IDE (Eclipse, IntelliJ, etc.)

• CI tool (Jenkins, GitHub, etc.)

• Log management tool (Kibana, Splunk, etc.)

• Business processes in one relevant industry (e-commerce, retail, etc.)

• APM tool (Dynatrace, App Dynamics, New Relic, etc.)

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Commerce & Consumer Industries (CCI) Team is part of Technical Support organization, under Industries & Customer Experience Solution Area.

This amazing team is proud of its local easygoing and fun work environment that fosters psychological safety and a culture of feedback. We are currently composed of 16 people: 12 Full Time Employees + 3 iXp interns + 1 Support Team Manager (check your future manager’s profile at LinkedIn: https://www.linkedin.com/in/jucielibaschirotto/) .

As part of the TS CCI team, you will work in a global environment, collaborating and interacting with customers, partners, and colleagues in all continents.

You will have the opportunity to develop your skills and career, being exposed to a vast range of world-class tools and technologies, including public cloud, Kubernetes, Docker, Java, Apache, and Unix. You will also use the latest AI and LLM innovations build to improve our experience as employee.

Are you up for the challenge?

Please, upload your CV in English

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449339 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: