We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

• Bring support expertise (L2) to SAP users on incidents and complex situations, that require advanced attention.

• Troubleshoot, direct, or resolve incidents related to indirect deals or partner applications with confidence

• Proactively identify priorities and coordinate escalations with focus

• Actively engage in pre- and post-release activities through testing, feedback logs, and enablement.

• Multiply expertise – both in creating, refreshing, or applying relevant knowledge-based articles, but also in accurate categorization to enable automation mechanisms (AI).

• Identify trends, recurring issues, or infrastructure concerns and work with relevant CPIT stakeholders to resolve them.

• Ensure a positive user experience by understanding business need, impact, and the fastest resolution path.

What You Bring

• Strong communication and problem-solving skills, with the ability to explain technical topics in a clear way.

• A customer-focused mindset with empathy and the ability to manage challenging user situations.

• Strong understanding of deal management & applications insides SAP, preferably with a support, operations, or indirect perspective.

• Basic technical understanding of IT applications or support environments.

• Ability to work with structured processes, incident queues, and defined support workflows.

• Attention to detail and quality when contributing to testing and categorizing issues.

Where You Belong

• You will join a global end-user support environment providing application support to SAP internal users.

• The role operates primarily through incidents, enabling fluent operations and partnering with development operations for advanced resolution of repeat issues.

• You will work with established support processes, tools, and knowledge resources to ensure efficient issue resolution.

• This role serves at the L2-support level and contributes to the growing expertise and automation of SAP-internal partner support topics.

#SAPNext Gen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450487 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: