We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The **Success Plan Manager (SPM)**is the primary trusted advisor and orchestration lead for SAP Premium Engagement customers. This role includes the strategic responsibilities of a Success Plan Manager ensuring the end-to-end success of the customer throughout the Customer Value Journey (CVJ).

The SPM drives solution adoption, value realization, and business transformation, while orchestrating SAP’s global expertise, services portfolio, and partner ecosystem to deliver measurable outcomes. The role requires strong business acumen, deep SAP technical understanding, and exceptional stakeholder management skills.

The SPM acts as the single point of accountability for engagement success, ensuring that SAP services align with the customer’s strategic objectives, maximize adoption, and drive sustainable business value.

The role focuses on three core pillars of Premium Engagement success:

• Trusted Relationship: Build long-term strategic partnerships with customers and executives.

• Accelerated Adoption: Drive adoption of SAP solutions and ensure realization of business outcomes.

• Extended Care: Provide holistic support across the customer landscape to ensure continuous value.

These three pillars are fundamental to ensuring that customers derive maximum value from SAP solutions and services.

Key Responsibilities

1.

Customer Relationship Leadership:

• Act as trusted advisor to customer executives and strategic stakeholders.

• Establish governance structures and engagement models with customers and partners.

2.

Success Plan & Service Plan Management:

• Develop and manage the Success Plan / Service Plan aligned to customer transformation goals.

• Translate customer business priorities into a structured value-driven engagement roadmap.

3.

Digital Transformation & Adoption:

• Support customers in executing their digital transformation roadmap using SAP technologies.

• Drive adoption of SAP Cloud solutions

1. Service Delivery Orchestration

• Lead orchestration of SAP services across global delivery teams.

• Ensure delivery quality, governance compliance, and adherence to SAP methodologies.

Leadership and soft skills

• Strong executive communication and presentation skills

• Strong customer-centric mindset and strategic thinking

• Strong problem-solving and critical thinking abilities

• Excellent negotiation and de-escalation capabilities

• Ability to lead cross-functional and virtual global teams

Professional Experience

• 10+ years of experience in SAP consulting, enterprise architecture, or customer success roles

• Fluency in English

• Experience delivering SAP implementations or transformation programs

• Experience managing strategic enterprise customers

• Experience with SAP cloud solutions, digital transformation, or enterprise architecture

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450058 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: