We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 2000 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you will do

You will be part of a 24/7 HANA Cloud Operations team responsible for monitoring SAP cloud solutions. Your immediate action will be to restore availability in case of service disruption or degradation. As a HANA Cloud Operations Engineer, you will drive customer communication and ongoing investigation in collaboration with internal development teams. As part of our ITIL framework, you will be responsible for ongoing escalation and bridge calls with the affected Line of Businesses until service restoration is provided. You will also be actively involved in post-incident continuous improvement activities as part of problem management and execute maintenance activities. The team you will join operates multiple products deployed on different infrastructures and hyperscalers. Therefore, your agility and ability to proactively learn and adapt will be key to your success.

This role requires 24/7 shifts including weekends and night shift work.Your main tasks and responsibilities include:

• Troubleshooting and incident analysis

• Proactive system monitoring and end to end service operations

• Uphold SLA and Team KPIs

• Consistently drive root cause analysis & identify areas of improvement • Actively participate in continuous optimization of already existing procedures and processes • Onboarding of new services & processes

What you bring

• Ability to troubleshoot complex problems throughout the whole technology stack
• Experience and knowledge in Cloud technologies and Cloud Services (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
• Database Administration skills (MySQL, transactional databases) and experience working in Unix/Linux environments

Soft Skills

• Excellent team player, self-motivated, passionate, and highly driven

• Experience working with tight deadlines. under pressure and working efficiently in emergency situations

• Customer-oriented, self-motivated, and pro-active working attitude, as well as a desire to work in fast changing environment, acquiring and sharing knowledge and improving processes

• Good communication and presentation skills, fluency in English (written and verbal)

Advantages

• Essential knowledge in cloud platforms, cloud infrastructures and cloud technologies

• Expertise in analyzing and troubleshooting large-scale distributed systems, databases

• Knowledge of container solutions such as Kubernetes & Docker

• Basic understanding with monitoring solutions, such as Grafana, Kibana, Dynatrace

• Knowledge of ITIL framework and related processes

Meet the team

Technology & Innovation Cloud Operations is a global organization spread in several locations like Germany, Canada, India, China and Bulgaria. In Sofia, we have our One Operations Center where we execute our mission critical activities. The position is part of the organization in Sofia, where we support different units like Analytics and Intelligent Technologies, HANA Cloud, Database Operations and Core Cloud Operations. These units are responsible for operating SAP Coud solutions on SAP's Business Technology Platform. The team works shoulder to shoulder with the Development units that develop these solutions to ensure best-in-class cloud service through safeguarding high availability

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442949 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: