We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Family Definition — HR Services

・Responsible for designing & administering one or more of a wide array of HR Services in a global and/or local environment.
・Implementing and administering human resources programs, policies and practices in a HR service model and/or through local (on-site) support.
・Maintaining detailed knowledge of HR service areas and answering employee inquiries pertaining to HR programs, processes, procedures and communications.
・Maintaining records related to human resources activities, policy changes or additions.
・Maintaining HR data in different HR systems, and working on improving data quality, maintenance processes and tool functionalities as required.
・Responding to employee service needs such as document requests, employment form completion, onboarding assistance, benefits administration or other HR functions as assigned.
・Support testing, roll-out and CIP of tools required for the respective HR Services.
・Serving as escalation point for services support as needed.
・Working with consumer feedback to improve solutions, processes and knowledge documentation.

Core tasks are depending on the service line and include:

・Resolution of customer requests on above HR topics
・Planning, coordination and execution of operational cycle activities and consulting on these HR topics
・Driving and ensuring quality and compliance for the respective operational HR areas & tasks assigned
・Project and change management for the process improvement & simplification on different HR Services topics
・Documentation and Knowledge-sharing
・Stakeholder Management & Collaboration cross function

Career Level Description — Specialist

Accountability

・responsible for delivery of outcome of assigned sub projects
・works independently within given area of responsibility (within defined policies and processes)
・contributes to milestones

Complexity

・contributes and works on sub projects and activities with moderate level of complexity
・work is independent & collaborative in nature
・provides regular updates to manager or project manager on project status
・Decisions/solutions can essentially enhance existing systems & processes

Experience

・strong competence with various tools, procedures, programming languages used to accomplish the job
・Over three years of experience in the HR field
・Japanese and English at business level or above

Communication

・builds collaborative work relationships with similar functions across SAP
・communicates clearly, in a way that others can understand within defined processes & policies
・communicates relevant messages in a timely manner and with constructive feedback to colleagues & managers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449898 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: