We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP STAR Program

Global Student Training and Rotation (STAR) Program offers university students hands-on industry experience at SAP, the world’s leading software provider. As part of a global program across 14 countries, STAR students work on real business projects and develop professional skills. Unlike most internships, this program allows students to continue their studies at university without taking a break or needing to graduate first. Upon graduation, you will have opportunities to apply for open positions within SAP and potentially become a valued member of our team.

Education and Qualifications

Open to undergraduate and graduate students who meet the following requirements and process the core competencies listed below.

Expected to graduate in Feb. 2027, Aug. 2027, or Feb. 2028 (required)

Preferred to study in Computer Science, Engineering, Information Systems, or related disciplines

Demonstrated leadership in curricular and/or extra-curricular activities

Possess strong business aptitude

Strong interest in business processes and project management

Ability to work collaboratively in a team environment

Excellent communication and organizational skills

Analytical mindset with attention to detail

Fluent communication skills in English

Excellent customer focus mindset / Networking / Relationship Building /Results-driven / Self-organized / Decision making

With Communication & presentation skills

Strong language proficiency in Korean, Chinese, or Japanese is a plus.

Technical exposure to SAP S/4 HANA, Azure/AWS, Network, etc. is a plus.

Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong willingness to learn knowledge of IT Service Management, SAP Basis and SAP Application

Role Overview: PC3 digital Customer Engagement Manager

The program includes a rotation system that allows you to participate in three different projects or teams within the organization. Your first rotation will be in the Cloud ERP digital Customer Engagement Manager

Global Cloud Operations (GCO) organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

As part of GCO, Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers.

Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.

The Role

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Global Cloud Operations, mainly focusing on SAP S/4HANA, private cloud edition deliverables.

The dCEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The dCEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The dCEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Global Cloud Operations internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle. PC3 consists of six Centers of Excellence (Co Es): Migration & Onboarding CoE, Change Management CoE, Go-Live CoE, Operations CoE, Escalation Management CoE, and Exception Management CoE. Selected STAR interns may be assigned to any of these six Co Es based on team requirements and the interns’ areas of interest and skill sets.

Program & Work Details

18-month structured program with learning, mentorship, and rotations

Employment Type: Fixed-term Intern 18 months

Probation Period: 3 months from the date of hire (extendable if necessary)

The detailed working conditions will be subject to the employment agreement

Full-time (40 hrs/week) during breaks; part-time (20 hrs/week) or full-time during semesters

Flexible hours aligned with academic schedules

Eligible to apply for full-time roles after 9 months and graduation

Supports university field practicum / academic credit programs (대학 현장실습 프로그램 / 학점인정 프로그램).

Hiring Process

Application Deadline: End of April 2026

Phone Interview: February-May 2026

Functional Interview (Bootcamp): Mid-May 2026

Offer Announcement: May to June 2026

Official start date: July 6, 2026

Early applicants may be considered for earlier interviews. Positions may be filled before the application deadline, so early application is encouraged. You may only apply in one of the open positions.

What You Can Expect

Real-world experience at a top global software company

1:1 mentoring and structured training

Opportunity for global exposure and full-time conversion

Competitive intern salary (differentiated for undergraduate and graduate students)

Outstanding students may have opportunities to work abroad in SAP offices across Germany, Singapore, Australia, New Zealand, the USA, Spain, or other locations

Participation in SAP’s employee stock purchase program, allowing STAR students to become SAP shareholders

“This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.”

#SAPNext Gen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Employment Type: Fixed-term Intern 18 months

Probation Period: 3 months from the date of hire (extendable if necessary)

The detailed working conditions will be subject to the employment agreement

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437258 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Vocational | Employment Type: Regular Part Time | Additional Locations: #