We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

Service Delivery

• Responsible for the deployment and/or the ongoing support of cloud-based products and solutions. This will include support of the customer during initial implementation and throughout the life cycle of the customer engagement:

• Act as chargeable Project/Programme Manager on strategic projects, working in close alignment with remote service delivery leadership to provide updates on local operations and projects and the extended SAP Services organization. (Expectation is up to 50% chargeable time)

• Onsite presence for key milestones and meetings

• Review, understand and increase the knowledge of business requirements related to the markets identified

• Support or maintain project plans for deployment and support

• Lead resolution of project and post-implementation issues/escalations alongside management

• Build trust and relationships with customers, local SAP teams and partners to ensure customer satisfaction

• Local coordination of resources, e.g. Travel Management Companies, customers, partners

• Provide recommendations and lead internal initiatives to improve service delivery in key metrics such as: days to value, capacity planning, project volumes & quality delivered

Sales Support

• Be the point of reference for the local Sales and Solution Consulting teams in implementation related activities for prospects and customers

• Participation in meetings and discussions with Distribution in order to provide recommendations and guidance on implementation and E&C approaches.

Partner Support

• Provide escalation support to high risk, strategic projects or customer activities which are delivered via the Partner Channel

• Monitor in cooperation with Service Delivery Management the execution of partner lead projects

What you bring

• Fluency in English and Spanish, Italian is advantage

• Ability to be self-directed and to work independently

• Experience in client-facing roles

• Significant experience in project management, consulting and/or SaaS implementation

• Strong organizational skills and ability to deliver on commitments

• Experience with working with partners

• An affinity for information technology

• Strong experience with financial applications and knowledge of accounting and technical processes

• Ability to carrying out risk assessment and maintain a project risk register

• Experience in delivering SAP Concur implementation project is a plus

Where you belong

As a Business processes Senior Consultant you will be responsible for supporting the Service Delivery goals for the market(s) identified. This will be achieved through a combination of chargeable activities up to 50% (typically PM/Programme management) for customers/partners and activities supporting the project escalation management and Expertise and Care customer base.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451513 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #