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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Role

The Growth Officer, Japan, a key member of the Customer Success (CS) Market Unit (MU) leadership team, will have general responsibility for focusing on the holistic health of out-quarter business. Works alongside the Regional Strategy and Transformation lead to ensure strategic programs and innovation initiatives are being implemented in Japan in support of CS business goals, financial objectives, portfolio aspirations, and field/organizational growth requirements. Responsible for driving Quarter+1 / Quarter+2 preparedness and provides a connective voice across all demand generation engines, building a cohesive demand strategy and achieving desired pipeline goals across all solutions, segments, industries, and geographies.

Responsibilities

Strategic program and initiative implementation

• Provide hands-on leadership and support in the implementation of Global, Regional and MU-specific programs and initiatives in Japan. Ex. Global NLAC program, Regional Digital Hub ramp up, Japan Point of Presence cases. Own and drive these initiatives within Japan on behalf of the Managing Director, Japan.

• Link Global and Regional programs / initiatives between GC and key Regional stakeholders - including the Regional Strategy / Transformation resources and the Regional Growth Officers.

• In conjunction with Digital Hub leadership, mature the regional Digital Hub strategy; drive DH motions, modalities & processes into GC

Key MU leadership:

• Act as a clear leader in Japan and represent the Managing Director when not available with customers, partners and internal stakeholders.

• Represent SAP externally at an executive level. Function as Executive Sponsor, where appropriate.

Demand execution

• Be the single owner for high quality pipeline in CQ+1 and CQ+2, as well as overall 4RQ

• mplement a programmatic approach to managing pipeline, supported by Demand Management and build depth of understanding across sources of demand generation to ensure appropriate build against pipeline diversity & goals.

Experiences

• Transformation: Track record of translating transformations and strategy into execution & measurable business success (top line or bottom line)

• Business performance: track record engaging with customer-facing, sales, services, support or customer engagement organizations.

• Demand: Experience driving results through a multi-faceted, out-quarter and multi-year demand landscape.

• Customer Focus: Well- respected, proven leader with a strong focus on the Customer and Customer success

KPIs (not inclusive)

• Strong alignment to regular business KPIs to measure business success of transformation

• Customer Success: Adoption, Consumption and Renewal goals.

• Execution Excellence: Pipeline growth / conversion. Solution diversity of pipeline growth / conversion.

Language

• Fluency in Japanese and English

Education

• Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

We are ethical and compliant

Our leadership credo: Do what’s right. Make SAP better for generations to come. We believe that great leadership extends far beyond the mere pursuit of business goals. We value and foster leadership that is driven with purpose and integrity. Our leaders are role models who uphold SAP’s values and shape SAP’s culture of integrity, by demonstrating and championing ethical and compliant behavior towards all stakeholders.

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Requisition ID: 450330 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: