We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position title: SAP Procurement ERM iXp Intern - Technical Product Support Location: Toronto, Canada [hybrid position, 3 days per week working from the office] Expected start date to end date: May 2026 – May 2027 (12 month minimum with potential for extension) Investigate and resolve critical system issues for Enterprise level Fortune 500 companies Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required. Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better Develop strong working relationships with cross-functional teams within SAP. Utilize state of the art collaboration channels like swarming, communities, etc. Master SAP software that is being used by industries, governments and multinational companies around the globe Participate in QM (Queue Management) rotation What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative. Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas Excellent English communication skills (written and oral) Excellent diagnostic and technical analysis skills Ability to assess, plan and troubleshoot while collecting information about the customer issue Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.) Operating systems (Windows Server, Linux, command line interface) Data communications and networking (HTTP, TCP/IP, DNS) Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO. Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging Experience in troubleshooting distributed systems, including installation, migration and networking Knowledge of business, logistical, and financial processes Experience working with customers is a plus Familiarity with SAP Products & Solutions (SAP ERP, BTP, S/4HANA) is a plus Where You Belong: Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology. 1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support. 2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach. 3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond. A global team characterized by a fostering a Supportive environment – we encourage expression, collaboration, individuality and diversity, spanning a range of nationalities and languages. Working on world class cloud products and services – enhancing your technical and SAP knowledge. Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone. Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide! #LifeAtSAP #SAPNextGen Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 0-CAD . The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com. Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 450031 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid ​