We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Like engineering, product, and UX, User Assistance (UA) is a core function. It goes into every app and every feature that SAP develops. It's the UI text that users see as they interact with our software, in-app feature walkthroughs and onboarding via Walk Me, and the content that appears when our customers interact with Joule. It’s the information that allows our users to install, configure, customize, and use SAP software -- but it's not documentation as usual.

As an experienced User Assistance Developer, you are responsible for the delivery and outcome of your assigned projects and product areas. Documentation, UI copy writing, generative AI and prompt writing, and Walk Me solutions are your primary deliverables. With your years of experience in technical communications, you are skilled at planning, verbally communicating, and following up on team or project meetings with your peers and colleagues in product and UX.

What You´ll Build

Tasks

• Author release notes, admin guides, end user help and publish monthly releases or off-cycle doc projects.

• Researching information needs of users through collaboration both internally with subject-matter experts in product management.

• Provide UI Copy for one or more products. Virtual collaboration required for requests in Europe, Brazil, India, and North America.

• Work with in-house AI solutions to efficiently product content.

• Follow SAP and Concur UA documentation processes.

Responsibilities

• Completes many documentation deliverables with autonomy while working collaboratively on projects involving UI copy.

• Ensures UI texts are clear and translatable and supports the tasks of the user.

• Acts as an advocate for an excellent user experience.

• Actively collaborates and communicates with internal stakeholders (e.g., product, release readiness, project managers, UX) to develop and review UA deliverables.

• Provides regular status updates to managers and immediate team members when applicable

• Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards.

• Gives, receives, and implements feedback on UA deliverables.

• Uses the Concur applications (mobile and web) to test the accuracy of UA deliverables.

What you bring

• Minimum 5+ years as a User Assistance Developer or Technical Writer

• 2 + years experience with UI copy writing

• 2+ years experience authoring and publishing with Ixiasoft Oxygen XML Editor

• 1+ years experience with AI prompt engineering, JIRA, and GitHub

• Excellent written and spoken skills in English. Communicates clearly and concisely in colleague interactions in person, via email/chat tools, or in virtual meetings. Senior UA peers never need to correct your work for spelling/grammar issues. Resume sand cover letters is your first and most important chance to impress us.

• Demonstrated communication skills required for hosting meetings and conducting Q&A sessions with subject matter experts.

Proven User Assistance skills in the following areas:

• Accountability: works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions

• Communication: contributes actively to build common ground for cooperation, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Where you belong

Reporting to the Concur EMEA UA Manager located in Prague, Czech Republic, your portfolio of work will involve comprehensive content contributions to multiple Concur products. Many products are managed and engineered over multiple timezones. Members of SAP Concur UA are currently located in Canada, USA, Brazil, Hungary, India, and the Czech Republic. We typically meet with each other virtually and a few times weekly near the start of North America’s business day to discuss many important topics and strategy. As this role is hybrid office and remote, you will be expected to spend part of your week in the Prague office to work effectively with colleagues in UA, UX, and localization.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448751 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: