IT Support Specialist

Position Summary

Who are we?

Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung subsidiaries across Europe.

Role and Responsibilities

As an IT Support Specialist, you will be responsible for providing comprehensive technical support and maintaining the IT infrastructure within the organization. Your role will involve handling a wide range of IT-related tasks, from routine maintenance to complex troubleshooting, ensuring minimal downtime and optimal system performance.

Key Responsibilities:

• Device Management: Install, reinstall, and troubleshoot company laptops and devices to ensure seamless operation.
• Application Support: Provide support and training for Samsung-specific applications and tools, enhancing user proficiency and productivity.
• Issue Resolution: Diagnose and resolve a variety of software and hardware issues promptly to minimize disruptions.
• Asset Management: Maintain accurate records of IT hardware, software assets, and user accounts for efficient inventory control.
• Supply Management: Ensure a stable inventory of consumable IT supplies, including peripherals, cables, and accessories.
• Employee Onboarding: Assist with the onboarding of new employees by setting up devices and configuring access permissions.
• Security Management: Manage access control and CCTV systems to maintain a secure IT environment.
• Reporting: Prepare and present detailed reports to management for informed decision-making.
• Tool Utilization: Utilize various security and finance tools as required to support organizational needs.

Your skills:

• Bachelor's degree or Master's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1 year of experience in IT support or help desk environment (internships or equivalent practical experience may also be considered)
• Strong knowledge of Windows PC operation and configuration.
• Experience with network troubleshooting and connectivity support
• Proactive problem-solving, analytical and communication skills
• English level – advanced

Contract type: 6 months fixed term contract, with the possibility of extension

Skills and Qualifications

Compensation & Benefits:

• Attractive salary & annual performance bonuses (on average 2 additional salaries);
• Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers;
• Recognition awards for outstanding results and/or long-term employment;
• Employee discount to Samsung products

Health & Wellbeing:

• Gym subscription, private medical care, daily fresh fruits and snacks in the office;
• Cultural card on your birthday for books, theatre, cinema, opera and similar;
• Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);

Learning & Development:

• Unlimited access to Samsung’s learning platform
• Access to in-class trainings and various events/ conferences;
• Subscription to Bookster library;

Family & Living:

• 25 days of vacation per year;
• Referral bonuses for new hires recommended by you;

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

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