Senior Hardware Customer Quality Manager - Automotive at Samsung

Position Summary

• System LSI is a division within Samsung Semiconductors Europe dedicated to enhancing cars with cutting-edge infotainment systems and sensors to ensure safe driving.

As a Senior Hardware Customer Quality Manager:

• Automotive in our System LSI business, you will play a central role in enhancing automotive safety and customer satisfaction contributing to the EMEA growing organization, while working in a diverse and multi-cultural environment.

In this role, you will work as a member of the System LSI quality team supporting the R&D and industrial engineering teams. You will define quality improvement priorities through monitoring and analysis of customer complaint data. By making objective judgments and driving continuous improvement you will ensure a high level of customer satisfaction.

If this sounds like you, we want to hear from you!

Role and Responsibilities

• Act as the primary technical interface for all HW quality-related topics with leading automotive OEM and Tier1 to ensure high customer satisfaction.
• Drive quality risks assessment using structured problems-solving methodology, coordinating Root Cause analysis and Corrective actions (8D) while ensuring continuous quality improvement (CIP).
• Conduct first‑level technical analysis of customer reruns, validate reported issues, reproduce failures, and perform initial fault isolation to expedite root cause identification.
• Manage No‑Trouble‑Found (NTF) cases, closing the loop with customers and providing clear, actionable feedback to internal teams for systemic improvement.
• Coordinate and drive advanced failure analysis, including package-level and die-level failure analysis.
• Contribute to the creation and deployment of automotive‑specific quality processes, tools, and KPIs aligned with IATF 16949, AEC‑Q100.
• Lead Product Change Notice (PCN) activities to ensure smooth implementation and quality stability after mass production (MP).
• Support internal and external audits and ensure ongoing compliance with automotive standards.

Skills and Qualifications What you bring

• Master’s degree in engineering or equivalent.
• 10+ years in Quality Management ideally in the semiconductor industry; direct automotive‑quality or customer‑facing technical roles is highly preferred.
• Strong understanding of semiconductor/IC technology, fault isolation, failure mechanisms and analysis, and system‑architecture interactions.
• Deep knowledge of quality management systems (QMS) and methodologies and procedures (e.g., IATF 16949, FMEA, 8D and Risk Management,).
• Proficiency in MS Office with advanced Excel skills (Power Query), SQL, Power BI and Data Modeling.
• Hands-on experience with Confluence, (including process design)
• Collaborative mindset and ability to work effectively in cross-functional, international teams
• Professional fluency in English with excellent written and verbal communication skills.

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

• Compensation: attractive salary and performance bonus
• Free breakfasts and subsidized lunches in our Munich office
• Flexible working hours/ telecommuting opportunity
• Health & wellbeing: wellness program, e.g. gym subscription
• Quarterly team events and various team activities

About Us

SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has it’s headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Dear Applicant,

Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!

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