Service Support Engineer

Position Summary

We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.

Role and Responsibilities

• 24x7 NOC monitoring of all DA services except for China

• Failure detection and alarm propagation for DA servers

• 24x7 NOC monitoring for service failure detection and propagation

• Enhance monitoring system for NOC operation

• Practical test with real device and system every two hours

• NOC monitoring reports (weekly / semi-annual / annual)

Skills and Qualifications

• Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)

• Familiar or have experience in ticketing or issue tracking system (JIRA)

• Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)

• Have experience in conducting functional testing.

• Good in English both writing and verbal.

• Willing to work in shift.

• This position will be hired under a third-party contract (12 months).

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