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Customer Quality Engineer

Samsung

Customer Quality Engineer

Samsung

12100 Samsung Blvd, Austin, TX, USA

·

On-site

·

Full-time

·

1w ago

Benefits & Perks

Healthcare

401(k)

Gym

Parental Leave

Unlimited PTO

Healthcare

401k

Gym

Parental Leave

Unlimited Pto

Required Skills

Quality management

Semiconductor process engineering

Product engineering

Continuous improvement

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At SAS, we are Innovating Today to Power the Devices of Tomorrow.

Come innovate with us!

Position Summary

In your role as a Customer Project Manager at Samsung Austin Semiconductor you will manage the foundry customer’s programs in 28nm, 14nm and other new Tech. derivative nodes within the Customer Engineering Organization.
You'll collaborate with external foundry customer(s), Fab, sales/marketing, Korea HQ teams seamlessly from new product introduction to mass production.

Also, you'll be responsible for the business growth by providing SAS foundry engineering services excellency.

Role and Responsibilities:

Here’s What You’ll Be Responsible For:

  • Work within the Foundry Customer Quality Team to work with the company’s customers and internal stakeholders to ensure quality goals are achieved, including collaborating on continuous improvement projects and resolution of quality issues.

  • Compile and deliver regular customer quality updates including facilitating request from customers for onsite meeting and audits.

  • Support alignment of organizational business practices with industry quality standards and customer quality agreements/expectations.

  • Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.

  • Communicate and work with customers and internal stakeholders on quality issues to disposition material and develop/share corrective and preventative actions that reduce/eliminate reoccurrence risk.

  • Administer Process Change Notification (PCN) business process between internal teams and customers.

Skills and Qualifications

Here's what you'll need:

  • Bachelor's degree in electrical engineering or physical sciences or equivalent experience required.

  • Requires 7+ years of related experience in Semiconductor process, product or device engineering with Bachelor's, 5+ years with Master's or 3+ years with Ph.D.

  • M.S./Ph.D. Electrical Engineering or Physical Sciences preferred.

  • Prior Foundry Customer Interface experience preferred.

Total Rewards At Samsung SAS, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Life insurance and 401(k) matching with immediate vesting
  • Onsite café(s) and workout facilities
  • Paid maternity and paternity leave
  • Paid time off (PTO) + 2 personal holidays and 10 regular holidays
  • Wellness incentives and MORE

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at SAS are full-time on-site.

U.S. Export Control Compliance This role requires access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice:

By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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About Samsung

Samsung

A technology company that engages in consumer electronics, IT and mobile communications, and device solutions.

10,001+

Employees

Seoul

Headquarters

$267B

Valuation

Reviews

3.7

15 reviews

Work Life Balance

2.0

Compensation

2.5

Culture

1.5

Career

2.0

Management

1.8

15%

Recommend to a Friend

Pros

Hardware/technology leadership

Competitive salary offers for some roles

Sign-on bonuses available

Cons

Toxic culture and politics

Poor work-life balance with strict RTO policies

Micromanagement and employee tracking

Salary Ranges

22 data points

Senior/L5

Senior/L5 · Digital Transformation Manager

1 reports

$180,827

total / year

Base

$157,414

Stock

-

Bonus

-

$180,827

$180,827

Interview Experience

6 interviews

Difficulty

2.2

/ 5

Duration

14-28 weeks

Offer Rate

67%

Experience

Positive 33%

Neutral 33%

Negative 34%

Interview Process

1

Application Review

2

Phone Screen

3

Technical/Video Interview

4

Team Interview

5

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Role-Specific Skills