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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Renewals Manager to join our growing team who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimise attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analysing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimising the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.

Responsibilities

• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
• Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
• Be the expert and provide guidance to the extended team on optimal resolutions
• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
• Responsible for creation of replacement contracts and detailed quotes with approvals.
• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Minimum Requirements

• Proven success in a Sales, Renewals, Operations or Account Management.
• Strong analytical background with proven problem-solving skills.
• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
• Strong customer leadership skills.
• Excellent negotiation skills.
• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organisation.

Preferred Requirements

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel
• Experience working with a large global sales organisation.
• Fluency in either French or German

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.