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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Summary

The Services Sales Solution Lead (SSSL) is a Solution Integrator who acts as the bridge between technical possibility and business reality. You will align technical capabilities with complex client requirements to deliver structured, high-impact engagements for our most ambitious customers in the Middle East.Partnering closely with Account Partners, you will lead the discovery process, conduct requirements validation, and translate customer visions into winning proposals and Statements of Work (SOWs) that drive measurable business value. You are not just a document author; you are a multidisciplinary orchestrator who ensures our customers are set up for long-term success from day one.

Key Responsibilities:

• Solution Integration & Scoping: Lead the end-to-end pursuit process. Conduct deep-dive workshops to uncover the full scope of a client’s business challenges and translate them into cohesive solution designs.

• Orchestration of Expertise: Lead multi-disciplinary teams—including Solution Architects and Business Strategists—to refine project outcomes and ensure alignment with Salesforce delivery standards.

• SOW & Staffing Architecture: Own the authoring of comprehensive SOWs and precise staffing models. You will engineer resource mixes that ensure both delivery excellence and commercial viability.

• Value Discovery & Expansion: Identify "what’s next" for the customer, uncovering future opportunities for sustained value and Salesforce expansion beyond the immediate engagement.

• Seamless Mobilization: Ensure a frictionless handoff from the presales phase to the delivery team, enabling rapid project mobilization and clear accountability.

• Leadership & Mentorship: Act as a culture carrier by managing and mentoring junior team members. You will scale the team’s collective knowledge by codifying and sharing best practices in solutioning.

Required Skills & Experience

• Professional Services DNA: Proven background in professional services, with a focus on delivering high-value digital projects for medium to large-scale organizations.

• Salesforce Ecosystem Expertise: Functional and technical proficiency across the Salesforce platform, with experience contributing to multi-cloud solution designs.

• Presales Lifecycle Mastery: Extensive experience in the full presales lifecycle—from initial discovery and high-level design to detailed estimation and SOW authoring.

• Commercial Acumen: Proven ability to justify and defend resource plans based on solution complexity. You understand how to balance customer ROI with internal margin requirements.

• Stakeholder Management: Ability to establish credibility with senior executives, identifying the priorities of key decision-makers to accelerate value.

• AI-Driven Efficiency: Experience in leveraging AI tools to accelerate research, automate document drafting (SOWs/Proposals), and refine the accuracy of complex project models.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.