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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role In this role, you will be at the forefront of the AI revolution as both a architect and a hands-on Agentforce Specialist. You will be directly responsible for implementing intelligent, autonomous AI agents into Salesforce environments to automate complex business processes and optimize customer experiences.
This position uniquely combines deep Salesforce architectural expertise with a specialized passion for AI/Agentic-driven solutions. You will partner with customers and internal teams to translate complex business needs into tangible outcomes, acting as the primary technical authority for helping organizations activate, scale, and maximize their use of Agentforce.

Key Responsibilities Agentforce Specialization & AI Implementation

• Agent Design & Deployment: Lead the end-to-end design, configuration, and deployment of Agentforce-powered agents, ensuring they meet business logic, compliance requirements, and UX goals.
• Agent Tuning: Define and orchestrate agent actions, configure and maintain each agent’s topics, and perform continuous testing in customer environments to grow Agentforce consumption.

Architecture & Technical Strategy

• Solution Architecture: Translate complex business requirements into concrete, high-level technical solution designs. Validate technical viability, scalability, and security of all proposed solutions.
• Data Strategy & Governance: Define data architecture, data quality standards, and governance protocols (e.g., legal reviews, AI council) to ensure secure and compliant AI deployments.
• Best Practices & Documentation: Build and maintain technical documentation, knowledge bases, and proofs of concept (POCs). Develop standardized agent deployment processes and advise on software development lifecycle (SDLC) best practices.
• Customer Advisory: Assess technical/business readiness and map organizational processes through direct customer discovery workshops. Explain complex technical concepts in business-friendly terms to C-level executives.

Minimum Requirements

• Experience: 5+ years of professional experience with cloud-based technologies and architecture principles (including senior Individual Contributor roles guiding engineering teams).
• Salesforce & AI Mastery: Advanced or expert knowledge of Salesforce, Agentforce, and AI concepts (especially conversational AI and intelligent agents).
• Data & Integration: Proven experience with Salesforce Data Cloud or similar enterprise data integration platforms. Hands-on experience integrating Large Language Models (LLMs) or AI services into applications.
• Core Technical Skills: Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio/Einstein Bots.
• Certifications: Must hold relevant Salesforce Certifications such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud.
• Soft Skills: Exceptional communication and presentation skills, with a proactive, self-starting approach to learning new technologies and solving complex issues.

Desired/Bonus Skills

• Experience leading cross-cloud or multi-cloud Salesforce implementations.
• Multi-Cloud architecture expertise spanning Platform, Sales, and Service Clouds.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.