Director/Senior Director of UX Product Design – Agentforce Development Platform

Job Category

User Experience:

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the Customer Company — inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values — Trust, Customer Success, Innovation, Equality, and Sustainability — we believe technology, when designed with empathy and purpose, empowers people to create change that matters.

About Agentforce

Agentforce is Salesforce's platform for building, evaluating, and managing AI-powered agents that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems. With Agentforce, agent builders across the spectrum — from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs — can author, evaluate, deploy, and refine AI agents end to end.

Agentforce's strength lies in its authoring tools, agent script, and evaluation framework, which allows builders and developers to rigorously create, test, measure, and improve agent behavior through iterative feedback loops. For UX Design, this means crafting seamless experiences that connect agent authoring, evaluation, deployment, and lifecycle management — and empowering technically savvy and SME users alike to build with confidence.

The Role

We're seeking a Director/Senior Director of UX Product Design to lead the vision, strategy, and execution for the Agentforce Development Platform. You'll define how builders and developers author and evaluate agents — shaping an ecosystem of tooling, frameworks, and experiences that make innovation both accessible and robust. You'll guide a talented team of designers and collaborate closely with technical product managers, engineering architects, and cross-cloud partners to deliver unified, intuitive, and elegant experiences for the world's most powerful agent platform. This is a high-visibility leadership role at the heart of Salesforce's AI + Platform strategy.

What You'll Do

Design Vision & Strategy

• Define and drive the end-to-end UX strategy for Agentforce Development, spanning agent authoring, evaluation, SDK/API tooling, and lifecycle management
• Design for authors and builders across the low-code to pro-code spectrum, ensuring seamless transitions between declarative tools and developer workflows
• Create experiences that bring consumer-grade quality to complex enterprise and developer environments
• Partner with Product and Engineering to evolve the evaluation framework and tooling UX — enabling builders to measure, debug, and improve agent performance with transparency and trust
• Drive a unified design system aligned with the Salesforce Lightning Design System (SLDS)

Leadership & Transformation

• Build, evolve, mentor, and inspire a high-performing UX team that thrives in a fast-moving, innovation-driven environment
• Drive the organization's transformation from waterfall to agile, embedding design into every phase of delivery
• Foster a collaborative, feedback-rich design culture rooted in experimentation and continuous learning

Collaboration & Influence

• Operate effectively in a matrixed organization, aligning across platform, client, run-time, and evaluation teams
• Partner with technical PMs and engineering architects to translate complex systems into intuitive experiences
• Influence senior leaders on design strategy and customer-centric product decisions

Execution & Scale

• Apply systems thinking to create scalable design frameworks, patterns, and evaluation flows
• Integrate user research, data, and iterative feedback loops to optimize agent authoring and testing experiences
• Deliver cohesive, end-to-end UX spanning agent creation, evaluation, deployment, and refinement

Required Qualifications

• 10+ years in UX/Product Design, ideally with 2+ years leading large, multi-disciplinary design teams
• Proven experience designing for developer and technical personas (SDKs, APIs, CLIs, IDEs, or platform tools)
• Success working in matrixed organizations and partnering across design, product, engineering, and executive stakeholders
• Experience with AI authoring, evaluation frameworks, developer tooling, and agent lifecycle design
• Demonstrated success collaborating across backend platform, client, runtime, and evaluation teams to deliver cohesive, integrated solutions across the technology stack
• Exceptional storytelling and influencing skills; able to align diverse teams around a shared vision

Preferred Qualifications

• Experience designing consumer-grade interfaces in enterprise or platform contexts
• Background in enterprise SaaS, AI, or demonstrated ability to lead organizational transformation from waterfall to agile
• Expertise in design systems, accessibility, and design operations at scale
• Passion for empowering builders across the low-code to pro-code continuum

Who You Are

You're a strategic design leader who blends craft with systems thinking. You understand how to design for diverse technical personas — from low-code builders to pro-code developers — and how to translate complex agent behaviors and evaluation flows into simple, powerful experiences. You thrive in collaborative, matrixed environments, and believe that great design turns complexity into clarity.

Why Salesforce

At Salesforce, design is central to how we innovate. You'll help define the future of Agentforce — an AI platform that empowers every builder to create, evaluate, and evolve intelligent agents. Join us to shape the future of AI + Data + CRM and help Trailblazers everywhere build smarter, more human experiences.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

Note: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.