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Salesforce

Manager, Success Guide

1 week ago• Tokyo, Japan
Viewed on February 1, 2026
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About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

• Size: 10000+ employees
• Industry: Technology

View Company Profile:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Success Guideは、お客様が導入したSalesforce製品の価値を向上させ定着化を促進することを支援する重要な役割です。Success Guideは、お客様にSalesforceを用いて成功いただくために、Salesforce製品についての深い知識および活用と定着化のためのノウハウを活かしたガイダンスを一対一で提供します。Success Guideが提供するガイダンスの種類は、Salesforce製品を導入したばかりのお客様のオンボーディングから、製品• 機能の適切なセットアップ方法と効果的な利用方法、組織変革に関するものまで多岐にわたります。

Success Guideチームのマネージャは、チームとしてお客様の成功に貢献できるよう、チームの方針、優先順位を決め、目標達成に向け、Salesforce社内のステークホルダーと連携します。チームの力を最大化できるようメンバーを育成し、パフォーマンスの管理を行います。また、キャリアパスの支援を通じて、メンバーが最高のパフォーマンスを発揮できるよう導きます。自立していて、自発的に行動でき、お客様の成功に対して情熱を持ち、品質の高いサービスを提供することで、高い顧客満足の実現とともに積極的にビジネス拡大へ貢献することが求められます。

責任

• メンバーのスキルセットや稼働状況を把握し、支援依頼やタスクをアサインし管理する
• KPIやプロセスなど、チームの指標や業務効率を改善する機会を見つけ、手法、プロセス、システムの変更を実行する
• 営業部門などのSalesforce社内の関係者と連携し、お客様の成功に向けた支援業務の優先順位を決定する
• 透明性を維持し効果的な業務運営のために、人員の採用、育成、評価を行う
• メンバーと定期的な1on1 ミーティングで課題を聞き、進捗を把握し、期待値を設定して、業務支援をおこなう
• メンバーと定期的なキャリアディスカッションをおこない、キャリア支援をする
• Success Guide が提供する支援の価値を言語化し、Premier Success Plan ビジネス拡大に貢献する

必要なスキルと経験

• ３年以上のカスタマーサクセス関連部門、または運用保守や技術部門でのリソース管理を含むチームマネージメント経験
• チームやメンバーの課題や障壁を理解し、優先順位をつけて改善する実行力
• あらゆるロールや立場のステークホルダーと関係性を築き、効果的にコミュニケーションする力
• 多様性のある経験を持つメンバーの個性を活かしながらチーム力の最大化を推進する力
• データドリブンな分析と課題解決力
• 日本語 - ネイティブレベル（読み書き• 口頭ともに）
• 英語 - ビジネスレベル（読み書き）

望ましい資格とスキル

• 関連するSalesforce製品の資格
• 一般的なSaas/PaaS製品の背景にある情報技術（サーバー• ネットワーク• データベース等）についての基本的な知識

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

• Adoption Leave
• Return-to-Work Program
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Happy Hours
• Snacks
• Some Meals Provided
• Company Outings

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• 401(K) With Company Matching
• Company Equity
• Stock Purchase Program
• Performance Bonus
• Relocation Assistance
• Financial Counseling

Professional Development

• Tuition Reimbursement
• Learning and Development Stipend
• Promote From Within
• Mentor Program
• Shadowing Opportunities
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Leadership Training Program
• Professional Coaching
• Work Visa Sponsorship

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Unconscious Bias Training
• Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Salesforce.
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• Next Up Working at Salesforce
• What is Special?01:52

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More Videos

• 01:54Hear from a Technical Account Manager at Salesforce
• Eyerusaliem's Employee Testimonial01:52Working at Salesforce
• What is Special?01:50Hear from a Director and Success Manager at Salesforce
• Catherine's Employee Testimonial02:05Hear from a Senior Manager at Salesforce
• Christopher's Employee Testimonial01:56Hear from a Prime Named Account Executive at Salesforce
• Funmbi's Employee Testimonial01:48Hear from a Senior Solution Engineer at Salesforce
• Trisha's Employee Testimonial01:55Hear from a Senior Program Architect at Salesforce
• Corliss's Employee Testimonial
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