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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a high-impact SI Partnerships Leader to build, manage, and scale a world-class ecosystem of System Integrators for our Agentic Process Automation suite of products. This individual will be responsible for the end-to-end health of our SI relationships, focusing on shifting the ecosystem from basic awareness to deep product proficiency. You will own the operational management of the partner lifecycle, ensuring that our partners are architecturally sound, operationally aligned, and equipped to lead Channel-Driven Sales initiatives.

This is a high-visibility role that sits at the intersection of Product, Sales, and Global Alliances. You will be responsible for building the strategic "Cookbook" that allows SIs to deliver complex Agentic AI transformations at scale. The ideal candidate balances a "Partnership-First" mindset with a rigorous focus on governance, ensuring every partner engagement meets the high standards of Salesforce’s enterprise customers.

The Salesforce Strategic Technology Partnerships team establishes, scales, and executes transformational alliances globally. We focus on "Middle-Office" and supply chain innovation, driving revenue through partner proficiency and customer success. Our team values trust, grit, agility, and the ability to solve complex problems in a rapidly evolving AI landscape.

Responsibilities

• Relationship Management:

Act as the primary executive point of contact for key SI partners, fostering deep institutional alignment and long-term commitment to the Salesforce Agentforce roadmap.

• Ecosystem Product Proficiency:

Design and execute technical enablement programs that go beyond certification, ensuring partners possess the architectural depth to deliver complex, autonomous process automation.

• Channel-Driven Sales:

Lead the joint GTM strategy to drive partner-originated pipeline. Work closely with Sales and Marketing to empower SIs to lead the sale and implementation of AI-powered solutions.

• Operational Partner Management:

Own the governance infrastructure for the ecosystem, including partner tiering, onboarding workflows, support escalation paths, and contract management.

• Architecture Governance:

Partner with CIOs and Partner Architects to ensure SI-led deployments are scalable, secure, and aligned with Salesforce’s "Agentic Enterprise" vision.

• Performance & Insights:

Design and deliver Quarterly Business Reviews (QBRs) and partnership scorecards that track key performance indicators (KPIs) such as partner-led ACV, implementation health, and consultant proficiency.

• Cross-Functional Orchestration:

Collaborate with Product, Legal, Operations, and Enablement to remove friction from the partner journey and accelerate speed-to-market for partner-led initiatives.

Professional Experience Required

• 15+ years of leadership experience in SI Alliances, Channel Management, or Management Consulting within the enterprise SaaS, AI and Automation space.

• Proven Channel Expertise:

Demonstrated success in building and managing partner programs that drive significant Channel-Led Revenue.

• Ecosystem Scaling:

Experience moving a partner network from "early adopters" to a high-proficiency, repeatable delivery engine.

• AI & Digital Transformation:

Background in leading strategic architecture engagements or enterprise-wide AI adoption initiatives.

• Operational Rigor:

Strong experience in partner governance, operational workflows, and data-driven relationship management.

• Salesforce Knowledge:

Deep understanding of the Salesforce platform, its ecosystem, and the unique challenges of "Middle-Office" automation.

Desired Skills

• Strategic Vision:

Ability to design long-term ecosystem strategies while executing on immediate GTM milestones.

• Executive Presence:

Ability to influence C-suite stakeholders both internally and within the partner organization.

• Collaborative Leadership:

A team player who can navigate matrixed organizations to align disparate stakeholders toward a common goal.

• Resilience & Agility:

A proactive attitude with the ability to thrive in a fast-paced environment and work through significant ambiguity.

• Education:

Bachelor’s degree in Business, Engineering, or related field; MBA or relevant post-graduate degree preferred.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.