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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You Will Be Doing

We are seeking a Senior Engineering Manager for Commerce Cloud Agentforce who will deliver cutting-edge AI-powered features and products on our e-commerce platform. As part of one of the fastest growing clouds at Salesforce, the Commerce Search group has an exciting long-term roadmap dedicated to building scalable services that will power product discovery amongst the world's most trusted brands. This group works on next generation “AI-First” Product Discovery leveraging AI/ML models that are trained for commerce specific needs. Product Discovery is critical for our customers’ success.

The Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. We are looking for a technically strong, energetic, highly collaborative, and passionate leader to lead our software engineering team! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

Responsibilities

• Drive the execution and delivery of high-quality features by collaborating with many multi-functional teams, architects, product owners and engineers

• Make critical decisions that attribute to the success of the product

• Proactive in foreseeing issues and resolving it before it happens

• Daily management of stand-ups as the Scrum Lead for engineering teams

• Partner with PO to align with objectives, priorities, tradeoffs, and risk

• Ensuring teams have clear priorities and adequate resources

• Empowering the delivery team to self coordinate

• Be a multiplier and have a passion for team and team members’ success

• Providing technical guidance, career development, and mentoring to team members

• Maintaining high morale and motivating the delivery team to go above and beyond

• Vocally advocating for technical excellence and helping the teams make good decisions

• Participating in architecture discussions and planning

• Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams

• Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals

• Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp

Required Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.

• 5 + years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects

• Strong verbal and written communication skills, organizational and time management skills

• Ability to be flexible, proactive, comfortable working with minimal specifications

• Experience in hiring, mentoring and leading engineers

• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations

• Experience with Agile development methodologies. Scrum Master experience required

• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs

• Experience working on AWS/GCP is a must

• Experience with Agents is a plus

• Experience with Search technologies like Lucene, Elasticsearch, Solr is a huge plus

• Experience working on building Search Platforms/features is a huge plus

• Experience with AIL/ML pipelines is a huge plus

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.