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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Customer Success Manager (CSM) Senior Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Japan, you will work closely with enterprise customers to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.
You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and a strong understanding of the Japanese business landscape to deliver tailored success strategies that align with each customer's unique goals.

What you'll do:

• Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — within the Japan market
• Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes
• Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) — conducted in Japanese and/or English as required
• Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
• Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
• Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
• Support regional initiatives and contribute to the broader Japan CSM community of practice

What we're looking for:

• 5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
• Hands-on knowledge of Informatica products (IICS, Power Center, MDM, Data Quality, or similar) strongly preferred
• Solid understanding of data integration, data governance, and enterprise data architecture concepts
• Proven ability to manage executive-level relationships within Japanese enterprise accounts
• Business-level proficiency in Japanese (written and spoken); English proficiency required
• Strong EBR facilitation, success planning, and stakeholder communication skills
• Experience working in or with the Japan market

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.