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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Director of Product Management to lead the strategy and delivery of our groundbreaking Events Agent. This AI assistant is the ultimate companion for our attendees, helping them discover sessions, plan their schedules, and navigate our events like Dreamforce and World Tours. As an early adopter of our own technology, you will play a pivotal role in testing new features and providing vital feedback to our core product teams to help shape the future of the platform.

Our events are the heart of our brand, designed to inspire success and connect our community to the latest innovations. In this role, you will lead the charge in creating seamless, world-class digital experiences for both in-person and virtual attendees. By partnering closely with our marketing teams, you will turn complex event logistics into an effortless, engaging journey that delights our customers and helps our business grow.

Key Responsibilities

• Lead the Product Vision: Define and execute a comprehensive roadmap for the Events Agent, ensuring it aligns with our broader marketing and technology goals.

• Drive AI Innovation: Oversee the development of intelligent features that simplify how attendees discover, register for, and navigate our global events.

• Act as "Customer Zero": Use our internal events as a testing ground to identify improvements and provide actionable insights to the platform engineering teams.

• Collaborate Across Teams: Work closely with Marketing, Creative, and Engineering leaders to ensure the agent delivers a consistent and high-quality brand experience.

• Optimize the Attendee Journey: Analyze user behavior and feedback to remove friction points for both in-person and virtual event participants.

• Manage End-to-End Delivery: Own the product lifecycle from initial concept through deployment, ensuring high performance and reliability during our largest peak-traffic events.

• Measure Success: Establish key performance indicators to track the agent’s impact on attendee satisfaction and business growth.

Required Qualifications

• Proven Product Leadership: 8+ years in product management, specifically leading the lifecycle of complex, high-traffic digital products from concept to launch.

• Strategic Thinking: Ability to translate high-level business goals into a clear, actionable product roadmap that prioritizes the user experience.

• Customer-Centric Mindset: A deep passion for understanding attendee needs and the ability to turn those insights into intuitive, helpful features.

• Collaborative Influence: Expertise in building strong relationships across diverse teams, including Marketing, Engineering, and Design, to drive alignment and results.

• Effective Communication: The ability to explain complex product updates and strategy to stakeholders and executives with clarity and enthusiasm.

• Analytical Problem Solving: Comfort using data and attendee feedback to identify friction points and continuously improve the product journey.

Preferred Qualifications

• Experience integrating CMS platforms with Salesforce or other CRM/enterprise systems.

• Experience with automated workflows and with Salesforce agentforce platform.

• Familiarity with content governance, content reuse, and syndication models.

• Experience supporting global teams and internationalization/localization needs.

• Background working closely with design systems and front-end frameworks.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.