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Job Category

Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a seasoned Data Analytics Lead to join our Renewals Data & Insights team. This is a high-impact, stakeholder-facing role for a self-driven professional who can operate independently, owning the full lifecycle of analytics solutions from requirements to delivery. You'll be a trusted partner to business teams, driving adoption, capturing feedback, and keeping things running smoothly without needing close oversight.

Responsibilities

• Dashboard Development: Design, develop, and maintain production-grade Tableau dashboards and visualizations; translate business requirements into scalable, performant, and user-friendly solutions; optimize data sources, extracts, and live connections for reliability and speed
• Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance
• Trusted Advisor: Serve as the primary point of contact for all visualization-related needs; build strong, trust-based relationships with business partners to deeply understand their data goals; conduct office hours, training sessions, and onboarding for new users
• Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization
• Feedback and Enhancements: Own the end-to-end feedback loop - capture, prioritize, and implement stakeholder-driven enhancements in a structured and timely manner
• Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders
• Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes
• Strategic Partner: Act as a thought partner to senior business stakeholders - go beyond execution to proactively identify analytical opportunities and surface insights
• Technical Leadership: Set quality standards for dashboard development and guide junior team members on best practices

Desired Skills & Experience

• 7+ years of experience in renewals/sales analytics, business intelligence, or a related field.
• Strong proficiency in Tableau Desktop, Tableau Cloud, and Tableau Prep; ability to write complex calculated fields, LOD expressions, table calculations; experience optimizing workbook performance - load times, extract strategies, and efficient viz design
• Solid SQL skills including window functions, CTEs, and query optimization; ability to independently structure analytical approaches for complex, ambiguous business problems; hands-on experience with Snowflake or equivalent enterprise data warehouse
• Experience with data governance principles and implementing row level security (RLS) in Tableau to ensure appropriate data access across stakeholder groups
• Proven track record of stakeholder-facing work, comfortable leading conversations, gathering requirements, and managing expectations across seniority levels
• Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences
• Demonstrated ability to influence without authority - able to drive alignment across cross-functional teams and senior stakeholders
• Familiarity with Salesforce CRM, CRM Analytics is a plus
• Experience working in Agile/Scrum environments

Education

• Bachelor’s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.