Salesforce Engagement Delivery Manager GDC Team

Job Category: Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.

We are seeking innovative and passionate SALESFORCE ENGAGEMENT DELIVERY MANAGER who share our vision of bringing the power of cloud computing to enterprises. They are responsible for supervising the production of work. They work closely with various technical and non-technical team members; handling and running more sophisticated, enterprise and strategic technical projects. Our Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

Location: Mexico City

Responsibilities

• Create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project
• Track utilization of project resources and run this against the resource allocation and budget. This includes on time entry and approvals for project timesheets
• Handle day-to-day execution of project implementations
• Assist with the planning, tracking, documentation and status updates for the project
• Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional collaboration and management at the program level
• During the course of a project, be the primary customer interface and perform project management activities that ensures consistency to Salesforce methodology
• Facilitate and own the creation of salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, as needed
• Provide hands on configuration / customization of the salesforce product
• Embrace a standardized development lifecycle methodology for all projects
• Facilitate review sessions with the client and your team
• Participate in end to end implementation planning including project management, issue management, communication and organizational change
• As vital, write and review QA and UAT test scripts
• Handle UAT with end users including coordination and user acceptance signoff
• Leverage business knowledge and expertise to drive business process improvements
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
• Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings

Qualifications & Skills

• Strong Management Expertise
• Salesforce Background
• PMP/PMI Certification
• Scrum Master Certification
• Solid experience in Project Management Roles
• Proven experience in leading external client projects in positions of increasing responsibility in the delivery of business consulting and systems development
• Implementing enterprise-scale software solutions
• CRM and Salesforce.com implementation experience preferred or Commerce (digital, and physical store), point of sale and omni implementation experience preferred
• Experience with defining and running customer specific Development Operations, Managed Services projects
• Demonstrated project leadership skills, with direct responsibility for running project teams, budget and schedule
• Demonstrated history of delivering high quality results on schedule and within budget
• Effective social skills; along with good communication skills both verbal and written
• Ability to weigh business and technical requirements to produce project plans and estimates
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively leading customer concerns
• Handle and connect with remote developers during non-traditional business hours
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Ability to multi-task and perform effectively under pressure
• Must be able to travel
• Salesforce.com Certifications (Admin, Consultant, Developer) preferred but not vital

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.