Technical Architect, Mule Soft Professional Services

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Mule Soft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands on with our customers and partners to solve mission-critical business challenges using Mule Soft's Anypoint Platform. You will provide onsite technical guidance on Mule Soft implementation projects, evaluate the customer's technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matter expert in the field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management.

What You'll Achieve

3 Months

• Participate in Mule Soft Technical Product and Consulting Services training, methodology, and enablement
• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training
• Begin to execute Mule Soft implementations for customers and start on your journey to internalize business outcomes and business context relevance to Mule Soft implementation methodologies and approaches
• Complete Mule Soft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
• Begin mentorship and guidance of junior services team members in our services organization

12 Months

• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational lifecycle
• Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to contribute to internal collaboration networks and IP sharing
• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
• Contribute to technical brown bag sessions and publish reusable content to the field
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Qualifications

• Hands-on development experience implementing integration solutions
• Hands-on integration development experience with at least one of the following:
• Mule Soft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, Apigee)
  • API Management solutions (Apigee, Mashery, etc)
  • One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, Net Suite, Oracle, Siebel, SAP, Work Day, etc.)
• Demonstrated experience implementing multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end
• Demonstrated ability to effectively implement solutions within a diverse technical team of client, SIs, contractors, and internal teams
• Contribute integration artifacts to internal initiatives to enrich services organization practices
• Working knowledge of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management
• Experience developing, profiling, and troubleshooting Java application code and automated testing tools
• Experience in completing technical design documentation and technical reference materials for client/internal consumption
• Ability to travel up to 25% of the time (varies depending on customer needs, focused within Region)

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Equal Opportunity Statement

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If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Note: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.