Practice Manager, Mule Soft Professional Services

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Mule Soft's Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.

As a Practice Manager, you get to:

• Lead a team of technical architects and consultants as they deliver Mule Soft solutions to our customers
• Provide people leadership, career coaching, and project oversight responsibilities for the team
• Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, and onboarding new architects
• Recruit to build the team
• Work on 50% billable time in addition to team leadership
• Work with customers and partners to solve critically important business challenges using Mule Soft's Anypoint Platform
• Lead customer, partner, and Mule Soft technical teams through multi-phased delivery projects
• Provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle
• Be a key member of the cross-functional Mule Soft leadership team

Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.

Qualifications

Required Experience

• 12+ years leading by example and being a player and a coach
• Background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor
• Collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders
• Experience architecting Mule Soft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment
• Experience with API and integration security with solid grasp of authentication and authorization concepts and principles
• 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams
• Background in conducting technical workshops with technical and business clients to drive effective services and implementations
• Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
• Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies
• Appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
• Excellent verbal and written technical documentation skills
• Experience managing people and projects in a matrix'd environment
• Ability to establish credibility with smart engineers quickly
• Ability to motivate people, instill accountability and achieve results
• Strong verbal and written communication skills, impeccable organizational and time management skills
• Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly
• Knowledge of Mule Soft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors
• Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI
• Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks

Good to Have

• Basic understanding of Agentforce and building AI agents
• Experience developing with Continuous Integration (CI) pipelines
• Knowledge on publish & subscribe integration design models
• Experience using Jenkins and Nexus technologies
• Experience with solutions on Salesforce products/platform technologies
• Experience building Service Cloud applications is a definite plus
• Ability to learn quickly in a highly dynamic environment
• Ability to take ownership of project delivery and multi-task on multiple projects/feature development
• Bachelor degree in computer science or equivalent is desired; Masters would be preferred

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all. We believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.