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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description — Technical Architecture Director, Professional Services
Salesforce Professional Services empowers the world's most complex enterprises to unlock transformational value from the Salesforce platform — including the rapidly evolving frontier of AI-powered business transformation. As trusted advisors and innovators, we work hand-in-hand with customers to help them become Agentic Enterprises: organizations where AI agents work alongside humans to automate workflows, personalize experiences at scale, and drive measurable outcomes.

Responsibilities

Salesforce Professional Services is looking for a Technical Architecture Director. In this role, you will serve as a strategic advisor and Salesforce platform expert to the company's largest, most complex enterprise customers — guiding them through their AI and agentic transformation journey.

Key responsibilities include:

• Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform
• Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesforce's Well-Architected Framework
• Architect and govern solutions that integrate Agentforce, Data Cloud, Mule Soft, and multi-cloud Salesforce capabilities to unlock end-to-end business value
• Guide customers and colleagues in rationalizing and deploying emerging AI technologies — including agentic AI, LLM orchestration, and autonomous workflows — that drive measurable business outcomes
• Identify and lead internal critical initiatives to grow the consulting practice; contribute thought leadership on AI architecture, data strategy, and the agentic enterprise
• Contribute to a program vision while advising on enabling technologies, with a strong focus on Agentforce, Data Cloud, and Mule Soft Agent Fabric
• Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that are extendable, AI-ready, and built to minimize technical debt
• Proactively identify and manage risk, and drive issues through to full resolution
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners
• Champion AI governance and responsible AI practices in enterprise architecture, ensuring trust and security underpin every solution
• Define multi-year platform roadmaps that align technical debt reduction with AI-readiness
• Partnering with Customers to quantify the ROI of agentic transformations

MINIMUM QUALIFICATIONS

• Enterprise architecture or consulting experience, with a focus on large-scale platform transformations
• Hands-on experience or deep familiarity with Salesforce platform architecture, including one or more of: Agentforce, Data Cloud, Mule Soft, Service Cloud, or Sales Cloud
• Strong application design skills combined with expertise in data, integration, and security architecture — particularly in AI-enabled and agentic contexts
• Experience in Operating Model design for AI-driven organizations
• Experience designing solutions that incorporate AI and/or LLM technologies, including agent orchestration, prompt design, and automated workflow
• Strong presentation skills; able to effectively present and defend a point of view to executive and C-level audiences
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Strong communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse audiences
• Resourceful, entrepreneurial thinker who can navigate ambiguity and drive to solutions
• Experience leading and managing cross-functional teams

PREFERRED QUALIFICATIONS

• Experience with Salesforce Agentforce, Data Cloud, and/or Mule Soft on enterprise-scale engagements
• CTA (Certified Technical Architect)
• Familiarity with AI governance frameworks, responsible AI principles, and enterprise AI strategy
• Salesforce certifications (e.g., System Architect, Application Architect, Technical Architect, Data Cloud)
• Experience with DevOps, CI/CD, and platform security best practices in a Salesforce context
• Prior experience in a Big 4 or equivalent consulting environment

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.