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Job Category

Real Estate & Facility Management:

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Tower New York City.

Core Job Functions Building Systems Maintenance & Operations

• Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen systems, offering engineering expertise and support to complex technical problems.

• Conduct weekly critical asset walkthroughs in NY Tower to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.

• Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce Americas East Region offices (New York, DC, and Boston), in partnership with a third-party service provider.

• Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards.

• Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.

• Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.

• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.

• Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards.

• Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.

• Manage tenant BMS access on-site (NYC), and maintain lighting controls programming access as needed, where applicable.

Asset Management & Planning

• Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service.

• Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date.

• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.

• Support adoption and training of Field Service usage within the regional team.

Carbon Reduction & Indoor Environment

• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.

• Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.

• Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces.

Events & Hospitality

• Manage lighting control systems and create specialized programs as requested by the Events team or for special events.

• Coordinate with the Events team on external vendor MEP needs, including electrical plan reviews for supplemental equipment.

• Periodically audit Vendor Work Rules and COIs to ensure safe vendor participation in events.

Health, Safety, & Emergency Preparedness

• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.

• Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).

• Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.

Experience & Qualifications:

• Enrollment in or completion of technical training related to plumbing, HVAC, or electrical discipline; relevant certification or curriculum preferred.

• Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.

• Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems.

• Ability to read and interpret MEP drawings, technical specifications, and associated documentation.

• Ability to manage and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required; Salesforce and Slack experience preferred.

• Excellent communication skills; experience in working with vendors, internal stakeholders, and non-technical customers preferred.

• Proven ability to self-manage time and projects and work independently.

• Ability to collaborate with stakeholders to solve complex cross-functional issues.

• Comfortable using ladders, familiar with basic tool operation, and skilled in using small handheld power tools.

• Ability to travel up to 25% within the region may be required.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.