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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The CSG Account Partner (AP) is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience.

The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities

• Exceed CSG Success Cloud growth and bookings; ensure organizational health and customer satisfaction goals as a regional leader.

• Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals, and desired business outcomes.

• Engage customers, especially at the C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor.

• Build a compelling vision and clearly communicate transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.

• Develop and handle a territory plan and a personalized account plan for each customer, aligned with their business goals.

• Forecast accurately and timely; build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.

• Form positive relationships with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.

• Be a recognized role model for collaboration, leadership, and overall business results.

As an Account Partner, you will:

• Be internally and externally recognized as a business contributor, industry, or product specialist.

• Possess a high level of knowledge regarding emerging business/industry trends and product direction.

• Determine the best customer success approach based on general direction from senior management.

• Work on complex business issues and initiatives that require deep business or industry knowledge.

• Act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching goals.

• Lead cross-functional teams and mentor others.

Basic Qualifications & Skills

• 7+ years of consultative sales experience with a consistent record of exceeding quota.

• 5+ years of experience selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator.

• Proven ability to develop and maintain C-level relationships where you are recognized as a trusted advisor.

• Experience growing accounts with large and complex pursuits ($1M+).

• High level of collaboration and the ability to excel in a complex, matrixed environment.

• Strong interpersonal skills and a team-player mentality.

• Ability to thrive in a fast-paced environment.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.