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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• *Role Overview

The Global Incentive Operations team is responsible for the completion and accuracy of order to commission quota retirement process in our Salesforce application. The team owns the ongoing attainment and associated operations for our indirect sales teams. In this role, one must be capable of providing guidance on resolution while adhering to policies and process. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.

Responsibilities and Duties:

Manage the monthly commission process for our indirect sales teams. This includes understanding and applying the commission plan, ensuring commissions calculations comply with the plan and managing exception requests. Manage sales compensation plans within the Incentive Compensation Management (ICM) Tool. Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with the sales organization via commission cases and/or Slack. Process corrections and adjustments as they arise. Be the trusted partner for all upstream and downstream business functions. Support projects to promote sales enablement, SOX readiness, systems integrations and over process efficiencies in supporting the global sales organizations.

Nice to Have Skills
Incentive Compensation Management tool (e.g., Spiff, Xactly, Callidus, Varicent, etc.) Tableau: Basic SQL AI (e.g., Gemini, Notebook LM, Slack Agents, etc.) Quip

Skills Required:

Google Sheets: Advanced Google Slides: Advanced Google Docs: Advanced Microsoft Excel: Advanced Slack: Intermediate Documentation: Basic Salesforce Reports & Dashboards: Intermediate

Qualifications:

Bachelor Degree in Business, Finance, or related field, and/or 2+ years relevant work experience Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment Strong problem solving and strong critical thinking skills, the ability to connect the dots Communicates effectively across functional groups Strong analytical, written and oral communication skills; detail and process-oriented Works well independently and as a strong team player Responsive to tight deadlines and ability to prioritize appropriately Ability to work in a dynamic and fast paced environment
Collaborate with Design and Operations Teams to ensure design and policy decisions are executed, including new fiscal year and mid-year design changes.
Create policy and process changes while ensuring proper documentation.
Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
Leverage technology, such as AI, to drive process improvement and efficiency.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 69,600 to CAD 119,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.