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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Salesforce Technical Architect Telecommunications, The Technical Architect is responsible for successfully designing and managing the delivery of complex Salesforce solutions for our customers.
You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background

Key Responsibilities

• Solution Architecture: Lead technical design sessions and translate complex business requirements into well-architected solutions that leverage the Salesforce platform and its various products, SFI Industries, APEX and Omnistudio
• Technical Leadership: You might lead a team of developers guiding them though the best practices, providing them an end to end vision, value driven scalable solutions, your solutions include but are not necessarily limited to Salesforce products, APIs, Lightning Experience & Component development, Apex/Visualforce, mobile development technologies, and integration middleware/ETL technologies.
• Release & DevOps Management: Lead/manage the technical delivery of custom development, integrations, and data migrations. You will contribute to establish and manage DevOps strategies, including CI/CD pipelines, version control (GIT), and environment management for large-scale implementations.
• Project Collaboration: Collaborate with client stakeholders to define requirements, set expectations, and identify gaps between their current and desired states. You will also participate in pre-sales activities such as discovery sessions and Proof-Of-Concept (POC) development.
• System Integration: Architect and manage integrations with external systems via APIs and ETL technologies. You should have a strong background in designing and building large web-based systems.
• Problem-Solving: Proactively debug and resolve complex technical issues as they arise, applying a deep understanding of the project and its components.
• Salesforce Liaison: Work with Salesforce product teams to support client implementations and ensure solutions align with platform best practices.
• Travel: Be prepared for travel to client sites, averaging approximately 50% of the time, to collaborate effectively with global teams and stakeholders.

Requirements & Qualifications

• Experience: 6+ years of experience as a technical architect, with at least 3+ years on the Salesforce platform.
• Platform Expertise: Expert-level understanding of the Salesforce product suite, including Sales, Service, Analytics, and Experience Clouds, with Omni Studio and SFI knowledge being a plus.
• Architectural Knowledge: Deep understanding of systems architecture, key design and integration patterns, and best practices for managing large data volumes. You should also be familiar with platform authentication patterns (SAML, SSO, OAuth).
• Development Background: Strong background in designing and developing large web-based systems, including a comprehensive understanding of the full software product lifecycle.
• DevOps & Release Management: Experience with environment management, release management, code versioning, and deployment methodologies.
• Security & Data: Familiarity with platform security capabilities (TLS, SSL) and data sharing/visibility models.
• Soft Skills: Be a proactive and self-managed professional with the ability to challenge the status quo and propose creative yet well-thought-out solutions.
• Since this is a customer facing position in LATAM, Spanish and/or Portuguese business advanced are required
• English Proficient

Nice to Have Skills

• Prior experience in the Communications Cloud, Media Cloud salesforce industries.
• Certifications: Active Salesforce certifications or the ability to achieve relevant certifications upon hire. Candidates with the Salesforce Application Architect or System Architect credentials are highly desirable.
• TMForum
• SAFE Methodologies
• Required Certifications (3 or more): Salesforce Certified Platform Developer I
• Salesforce Certified App Builder
• Salesforce Certified Java

Script Developer I:

• Salesforce Certified Administrator / Advanced Administrator
• Salesforce Certified Omnistudio Developer
• Salesforce Certified Application Architect
• Salesforce Certified System Architect

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.