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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Field Service Solution Engineer
The Field Service Cloud Solution Engineer is responsible for presenting a tailored view of our Field Service product offerings to customers and prospects. The successful candidate should possess thought leadership, technical and business acumen, credibility and rapport. The primary goal of our team members is to remove all technical objections in the sales cycle and to highlight the business value that Salesforce Field Service can bring to any business.

To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and demonstrate business value.

The Solution Engineer will develop and manage programs designed to accelerate the growth of the Salesforce Field Service business. The Solution Engineer will collaborate on cross functional initiatives and with other international teams to move the business forward.

Responsibilities include:

• Evangelising AI powered Salesforce Field Service value to customers (including c-level execs and IT) and field teams;
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable;
• Development of a technical sales strategy; Convery confidence in using AI within cloud based applications
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations);
• Supporting/Leading Technical POCs and hands on workshops
• Discussing and proposing solution architecture that includes common call centre infrastructure integration, back-office system integration, and workflow process definition;
• Working well in a matrix organization, including AE field sales, SE service executives, Activation resources and implementation partners;
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

The Salesforce Field Service Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.
Skills Required

• Deep functional understanding of field service/workforce management operations and processes
• Curiosity and energy – ability to understand the customer’s true pain points
• Excellent presentation skills with strong client-facing and consulting skills
• Ability to work as part of a team to solve technical problems in varied environments
• Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs crafting solutions creatively to establish a differentiated architecture and solution
• Previous experience as a Sales Engineer/Architect for a CRM/Workforce Management/ERP/AI company or similar technology
• Knowledge of related applications, the AI landscape, and other cloud technology
• Application configuration experience (applied understanding of setups / configuration of to customer needs)
• Italian and English fluent.

Skills Desired

• Understanding of the Salesforce Service Cloud product suite and platform
• Field-service management applications experience is beneficial: Salesforce Field Service, Click Software, Microsoft Field Service, IFS, Service Max, Oracle-TOA
• Back-office / ERP system understanding – order management, asset management, work order management and warehouse management.
• Bring an AI-first approach to solution design, absorb new technologies at speed, and adapt nimbly to deliver customer outcomes in dynamic environments
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents
• Workflow / BPM / integration experience

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.