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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a Senior Technical Architect (STA) with deep specialization in Agentforce and Data 360 to lead enterprise AI transformation initiatives. This is a highly visible, customer-facing role focused on helping organizations design, deploy, and scale intelligent Agentforce solutions powered by trusted enterprise data foundations.

The STA serves as the senior-most technical authority across Agentforce engagements, combining hands-on platform expertise with architectural leadership and executive advisory capabilities. This role is instrumental in shaping Agentforce strategy, leading complex solution design, guiding delivery execution, and enabling customers to operate as agent-enabled enterprises.

In addition to technical depth, the role requires strong executive communication, presentation excellence, objection handling, and escalation management skills to support high-stakes enterprise programs.

Key Responsibilities:

Agentforce Architecture & Technical Leadership:

• Own end-to-end technical architecture for enterprise Agentforce implementations

• Design scalable agent ecosystems including orchestration models, tool integrations, reasoning flows, and multi-agent patterns

• Lead hands-on configuration and development of agents, prompts, topics, actions, flows, and platform customizations

• Establish architecture guardrails for performance, scalability, reliability, observability, and secure AI operations

• Define enterprise agent design standards, reusable patterns, and reference architectures

• Serve as the primary technical escalation point for complex Agentforce program challenges

Strategic Customer Engagement & Advisory:

• Act as the senior technical advisor and architectural counterpart to enterprise customers

• Engage CIOs, CDOs, and business leaders with outcome-driven architecture narratives and AI roadmaps

• Lead executive architecture reviews, vision workshops, and solution strategy sessions

• Handle technical objections through structured solution positioning and risk mitigation approaches

• Own technical escalation management, recovery planning, and stakeholder alignment

Pre-Sales Contributions:

• Partner with account and GTM teams on strategic pursuits requiring deep Agentforce expertise

• Lead technical discovery, use-case framing, and agent opportunity identification

• Facilitate agent design workshops and jobs-to-be-done sessions

• Develop solution blueprints, architecture proposals, and implementation strategies

• Support architecture-led demonstrations and proof-of-value initiatives

Delivery Oversight & Architecture Governance:

• Provide architectural governance across implementation lifecycles

• Guide integration of Agentforce with Salesforce platform capabilities and enterprise systems

• Ensure adherence to best practices for scalability, security, compliance, and operational readiness

• Mentor delivery teams and provide design authority across parallel programs

Data 360 for Agentforce:

• Architect unified customer data foundations to power context-aware and grounded agents

• Design data models, identity resolution strategies, and real-time activation patterns

• Establish data ingestion, harmonization, governance, privacy, and security frameworks

• Align enterprise data architecture with agent grounding and knowledge retrieval patterns

Internal Enablement & Innovation

• Serve as the internal subject matter expert for Agentforce architecture

• Build reusable assets, accelerators, and technical reference materials

• Deliver internal enablement programs and mentor architects and engineers

• Provide field insights and Voice-of-Customer feedback to influence product evolution

Qualifications and Skills:

Required Qualifications:

• 10+ years of experience in Technical Architecture, Solution Architecture, or Enterprise Architecture roles

• Proven experience leading large-scale Salesforce implementations in architect capacity

• Strong hands-on experience designing and implementing Agentforce solutions in enterprise environments

• Demonstrated leadership in architecting agentic systems and intelligent automation platforms

• Strong capability in Agent architecture and orchestration design, Agent configuration, lifecycle management, and governance, Prompt design and optimization, API-led integrations and platform extensibility, Enterprise architecture patterns and technical governance

• Executive presence with strong communication and presentation skills

• Proven ability to manage technical objections and stakeholder escalations

• Experience operating in complex, high-visibility enterprise programs

Required Certifications:

• Agentforce Specialist Certification

• Salesforce Certified Data Cloud Consultant

• Agentblazer Legend Status

Preferred Qualifications:

• Experience with Data 360 / enterprise customer data platform architecture

• Strong knowledge of AI/LLM technologies including Large Language Models and enterprise deployment patterns, Retrieval-Augmented Generation (RAG), Vector databases and knowledge grounding, Agent planning and reasoning frameworks, Responsible AI and governance practices

• Experience across Salesforce platform capabilities (Flow, Apex, APIs, Integration Patterns)

• Experience designing conversational and agent experience frameworks

• Exposure to regulated industry environments

Preferred Certifications:

• Salesforce Certified Technical Architect (CTA)

• Salesforce Application Architect or System Architect

• Other AI/ML or Cloud Architect certifications

Who You Are:

• A recognized technical authority in emerging agent technologies

• Equally comfortable in executive boardrooms and deep technical design sessions

• Calm and decisive in high-pressure escalation scenarios

• Passionate about AI-driven enterprise transformation

• A mentor and multiplier who elevates team capability

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

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