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Job Description:

Summary This position leads the technical design and implementation of technologies within their disciplines. Monitors team performance against SLA's and KPI's and makes improvements to processes to ensure the highest level of efficiency and customer service.

Essential Functions

• Coordinates with other system leads and architects to align infrastructure systems with the organization’s IT strategy and industry best practices.
• Monitors adherence to IT Operations SLA’s and KPI’s and provides recommendations for continuous improvement in efficiency and customer satisfaction.
• Develops high-level designs within their technology discipline for new technology implementation, optimization, and solution delivery that aligns with the strategies within IT Operations.
• Develops strategies, priorities, and direction for systems and solutions within their technology disciplines for current and emerging technologies
• Evaluate and recommend new products/tools and maintains knowledge of emerging technologies within their technology discipline.
• Monitor systems performance/alerting, ensures capacity planning is performed and is proactive in assessing and providing recommendations for improvement and perform as an internal consultant, advocate, and change agent for their technology disciplines.
• Proactively reviews RCA’s and system performance to make recommendations for improved system availability and performance.
• Work across IT to proactively communicate and understand technology, project and process improvement areas to ensure operational health/monitoring/alerting.
• Develop and maintains design patterns for their technology within their discipline.

Additional Responsibilities

• Develops and owns the technology road map to provide definition, direction, and guidance of IT infrastructure
• Mentors others on the technical, functional, and process knowledge and skills needed to achieve results at the optimum level of performance
• May perform a primary role as project tech leader for implementation of infrastructure projects
• Provide advanced knowledge, skills, and experience within technology discipline
• Performs other duties as assigned

Skills and Abilities

• Communicates information and ideas to varying audiences and in multiple styles (persuasive, informative, narrative) in order to negotiate/gain access to information and records
• Ability to create and maintain professional relationships within the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

KNOWLEDGEKnowledge in designing, installing, configuring, securing, and maintaining multiple LINUX/WINDOWS/UNIX in a high availability production/cloud environment; advanced level.

Knowledge of data storage management sub-systems and shared computer environments; intermediate level.
Knowledge of ITSM process-based practice and ITIL best practices approach for IT Service Management; intermediate level.
Possess in-depth knowledge of multi-platform computer software and hardware; advanced level.

Qualifications:

• Bachelor's degree required Information Technology, computer Science or related discipline or equivalent work experience
• Seven (7) years or more relevant IT experience required
• Seven (7) years or more Systems administration or engineering lead in an enterprise environment required
• Seven (7) years or more Monitoring, alerting, reporting and trending for enterprise systems required
• Seven (7) years or more Analytical skills, tools and techniques to investigate information and to draw conclusions required
• Seven (7) years or more Diagnosing, isolating/resolving complex issues, recommending, and implementing strategies to resolve problems required
• Five (5) years or more Clous IaaS, PaaS design, implementation required
• Relevant technical certification

Job Category

Systems Administration

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$95,000.00

Maximum Pay Range:

$105,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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