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Job Description:

Intern – Technology Change Enablement 2025JOB SUMMARY

Jump start your IT career with Ryder System, Inc.! Ryder’s Information Technology organization is strategically focused on growing the supply chain and transportation businesses through new technology-driven solutions that focus on optimizing transportation and supply chain networks.

The Technology Change Enablement Intern will support the efforts to create a customized Onboarding Experience for new IT employees. The work will include supporting communications, engagement, knowledge and reference guides, as well as video capabilities. The intern would learn the ins and outs of how Ryder IT is structured, the technologies used to solve problems, the strategy & governance for the design of the future work, and have input into conveying our culture, learning, & development.

RESPONSIBILITIES

• Translate Change Management Plans and resources into a curated knowledge base (FAQs, playbooks, templates, impacts, stakeholder maps, comms calendars, training plans) into structured content that an AI agent can use.
• Design and test prompts, guardrails, and workflows; log and triage failure modes; propose fixes and improvements.
• Build and maintain “how to ask” examples, quick-start guides, and prompt patterns.
• Exposure to M365 Copilot/Copilot Studio, Azure OpenAI/Generative AI, or other LLM tools.
• Work with key leadership and subject matter experts to inform content creation
• Co-create onboarding micro-video and supplemental materials as an IT extension of Ryder’s enterprise onboarding
• Participate in all scheduling, set-up, and follow-up of facilitated onboarding events
• Ensure supplemental materials are properly categorized and accessible in a digital space
• Opportunity to learn and work with Service Now, Microsoft Teams, Microsoft Suite, Canva, Kahoot!, and more.

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

H.S. diploma/GED - High School Diploma or equivalent required

Actively pursuing Bachelor’s or Master’s degree in:

• Communications, Marketing, Languages, or Liberal Arts, with a demonstrated interest in Technology
• Computer Science, Information Systems or Computer Engineering, with a demonstrated interest in UX
• Additional technical majors or business major with technical concentration may be applicable
• 0 to One (1) year Service Now platform or related cloud-based software
• 0 to One (1) year Canva and Kahoot!
• 2+ years PowerPoint

SKILLS AND ABILITIES

• High attention to detail
• Research oriented
• Focused on UX (User Experience)
• Open learning mindset
• Strong Word and PowerPoints skills
• Willing to proactively set up meetings
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team

KNOWLEDGE

• General knowledge of the operations of a business – required

Job Category

Intern

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$20.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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