Program Manager – Renewals & Customer Success

Location:

Palo Alto

Position Overview:

We are seeking an accomplished Program Manager with in-depth knowledge and hands-on experience in Program Management pertaining to Renewals Sales, and Customer Success programs. This role combines strategic oversight with tactical execution to drive customer retention, profitable renewals, sales effectiveness, enhanced customer experience, and overall business impact. The ideal candidate will excel in driving end to end-to-end programs involving cross-functional stakeholder collaboration, be proficient in data-driven decision making, and bring proven experience managing end-to-end projects and programs.

Key Responsibilities:

Program Management

• Lead and manage comprehensive programs related to renewals sales enablement, renewals optimization, and customer success programs and projects.

• Develop, champion, and implement programs and projects aimed at increasing renewal rates, improving customer retention, churn reduction and strengthening the overall post-sales customer lifecycle.

• Work closely with Renewals Team, Sales and GTM Teams, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of strategies.

• Generate clear goals, key performance indicators (KPIs), and success measures that demonstrate the business and customer experience impact of assigned programs.

• Continuously identify opportunities for process improvements, strategic innovation, and operational efficiencies in sales, renewals, and customer success areas.

Program Management

• Plan, execute, and deliver end-to-end renewals, sales enablement, and customer engagement projects, actively ensuring each phase is completed on-time, on-budget, and aligned to stakeholder expectations with strong reporting

• Coordinate resources, set project and program timelines, define scope and deliverables, manage risks/issues, and track project status using project management methodologies and tools.

• Proactively facilitate communication across cross-functional teams and stakeholders, fostering transparency and alignment throughout the project and program lifecycle.

• Provide regular updates, escalate risks proactively, and swiftly implement appropriate corrective actions to ensure successful outcomes.

Renewals & Customer Success Expertise

• Leverage deep understanding of the renewal sales lifecycle, renewal management practices, customer prevention, product onboarding and adoption customer experience frameworks, and growth strategies to drive results.

• Participate and provide insights into customer journey mapping, customer segmentation, renewals forecasting, and churn prediction models to maximize retention and revenue.

• Provide subject matter expertise around renewal processes, customer retention strategies, sales enablement programs, and customer success methodologies and frameworks.

Qualifications:

• Bachelor's degree in Business, Marketing, Sales, Project Management, or equivalent experience. PMP certification or equivalent qualification preferred.

• Minimum 5–7 years of professional experience managing complex programs/projects, specifically including experience across sales enablement, customer renewal initiatives, and customer success strategies (preferably in a SaaS, software, or technology company).

• Demonstrated ability creating and executing strategic sales enablement programs, renewals-focused projects, and CX/CS strategies.

• Familiarity with customer success management tools (e.g., Gainsight, Totango), CRMs (Salesforce preferred), and productivity/project management platforms (e.g., Monday.com, Smartsheet, Jira, Asana).

• Proven analytical capability and experience using data-driven approaches to measure performance, drive program effectiveness, inform decision-making, and improve operational processes.

• Exceptional organizational and interpersonal skills, adept at influencing cross-functional stakeholders across diverse operational and sales functions.

• Excellent written, verbal, and presentation communication skills, including the ability to communicate effectively with senior executives.

Key Competencies:

• Strategic thought leadership in Sales Enablement, Customer Renewals, and Customer Success

• Effective cross-functional stakeholder collaboration and relationship management

• Strong analytical and data-driven decision making

• Superior program and project execution; excellent organizational management

• Ability to balance multiple priorities, proactively manage risks, and deliver high-quality outcomes

• Strong problem-solving and solution-oriented mindset

• Outstanding communication, negotiation, and influencing skills

Why Join Our Team:

Opportunity to shape and deliver critical sales programs and renewal strategies that directly influence customer retention, business growth, and customer satisfaction.

Collaborative team environment offering career growth, professional learning opportunities, and recognition.

Competitive compensation package and comprehensive employee benefits.

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US Pay Range**$138,800—$208,200 USD**

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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