Customer Service Representative

Job Details

Date Posted: 2026-02-12
Country: United States of America
Location: US-CA-CHULA VISTA-B107 ~ 850 Lagoon Dr ~ BLDG 107, Mail Zone 1-C
Position Role Type: Onsite
Security Clearance: Not Required

Authorization Requirements

Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

About the Role

Collins Aerospace, Aerostructures Aftermarket Chula Vista Maintenance, Repair and Overhaul Facility is looking to bring on a Customer Service Representative who manages global airline nacelle repair needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. This is an individual contributor opportunity. This is an onsite position in Chula Vista, CA.

What You Will Do

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders
• Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns
• Process customer orders and quotes in accordance with Standard Work procedures
• Promote products/services to ensure business targets are met
• Provide after-sales support for client contracts to ensure customers satisfaction
• Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments
• Perform duties related to overall customer service and account management
• Consistently identify patterns and maintain quality in customer service needs
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities

Must Have Qualifications

• Typically requires a university degree and 5 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 3 years relevant experience in customer service
• Experience with account management, business processes, distribution and/or logistics

Preferred Qualifications

• Manufacturing and or Repair processes experience
• Ability to read engineering drawings
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system
• Experience with Power BI and CRM

Compensation and Benefits

Salary Range: $95,500 USD - $181,700 USD

The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to:

• Medical, dental, vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off and holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Additional Information

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

About RTX

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.