Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description:

Position Summary:

We are looking for an experienced FIELD SERVICE ENGINEER to join our dynamic team. You will Provide customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

You will report to the Territory Service Manager, Anden Region.

Location: San Juan – Puerto Rico

Your Responsibilities:

• Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.
• Provide technical support to customers during planned or emergency engineering services.
• Resolve technical issues related to Rockwell Automation products.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Be a company liaison with customer on administrative and technical matters for assigned projects.
• Learn in Rockwell Automation products and technologies.
• Prepare technical reports on what has been done during the services
• Complete administrative tasks such as expense and time reports (Weekly)
• Participate in the training processes provided by our organization.

The Essentials

You Will Have:

• Bachelor's Degree in a Relevant Field.
• Valid driver's license.
• Not eligible for sponsorship.
• We require flexibility to travel up to 70% of the time, which can include both domestic and international trips.

The Preferred

You Might Also Have:

• Bachelor's degree in Electronics, Electrical, Mechatronics or System Engineering.
• Typically, a minimum of 5 years of related experience.
• Technical knowledge of Control / Network / Power (Ideal).
• PLC Programming Experience with Rockwell Automation Products.
• Experience in the industrial automation field.
• Customer service experience.
• High English level.

Knowledge in Other Rockwell Automation product families:

• Rslogix 5, 500, 5000.
• Studio 5000 (Compact Logix, Control Logix)
• Factory Talk View Studio (ME,SE).
• Factory Talk Historian, Factory Talk Asset Centre, PlantPAx.
• Factory Talk Batch
• Experience with Servo/Motion control, Low Voltage Power Flex, and Medium Voltage Drives.
• Ethernet/IP, Stratix Switches
• Multiple networks including (Control Net, Ethernet, Device Net, Modbus or DH+).
• Servo /Motion Control
• Low Voltage Power Flex drives, products and applications.

What We Offer

• Health Insurance
• Employee Assistance Program (EAP)

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just you or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.