Technical Service Coordinator

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description:

The Technical Site Coordinator is responsible for driving the execution of IT infrastructure initiatives across multiple sites in the EMEA region. This role acts as a key link between regional operations, global IT programs, and local site stakeholders.

You will coordinate IT-related activities at site level, including infrastructure deployments, equipment procurement, budgeting, and compliance with design and operational standards. Projects may be local, regional, or global in scope and require adaptability to local site conditions.

This is an individual contributor role with no direct people management responsibilities.

• Reports to: Regional Technical Leader (EMEA)
• Dotted line: Global PMO Manager

and have a hybrid schedule working in Katowice, Poland.

Your Responsibilities:

Program & Site Coordination

• Drive execution of IT infrastructure initiatives at assigned EMEA sites in alignment with regional and global programs.
• Coordinate delivery teams to ensure alignment with program objectives, milestones, and quarterly commitments.
• Establish and maintain paths and accountability across stakeholders.
• Plan, schedule, and coordinate on‑site activities with local site teams.

Stakeholder & Communication Management

• Provide regular, clear status updates on site progress, risks, and dependencies.
• Facilitate meetings with IT, business partners, vendors, and regional stakeholders.
• Act as an escalation point for infrastructure‑related issues at EMEA sites (network, end‑user services, mobility, audits).

Financial & Vendor Management

• Manage procurement of IT equipment and related services.
• Track and control project budgets (Op Ex and Cap Ex) in alignment with regional forecasts.
• Oversee contractor onboarding and off‑boarding processes.
• Monitor costs, timelines, and performance of individual site initiatives.

Governance & Continuous Improvement

• Ensure compliance with approved designs, standards, and audit requirements.
• Provide input to country and site audits related to infrastructure and IT assets.
• Apply continuous improvement practices to increase delivery efficiency, quality, and predictability.

The Essentials

You Will Have:

• Bachelor's degree in Information Technology, ICT Engineering, Business, or a related field.
• 3–5 or more years of experience in IT or telecom environments in an international context.
• 3+ years experience with infrastructure operations, project delivery, and hardware lifecycle management.
• Solid understanding of IT infrastructure, including networks and end‑user services.
• With the ability to manage multiple sites and priorities.
• Excellent verbal and written communication skills.
• Confident facilitator of meetings, workshops, and decision forums.
• Fluent in English and Polish.
• ITIL 4 Foundation

The Preferred

You Might Also Have:

• Experience in Real Estate, Facility Management, or site‑based operations.
• Background in IT Command Centers, Field Services, or technical account roles.
• Exposure to large‑scale infrastructure rollouts or multi‑site programs.
• PRINCE2 Foundation, PMP, Six Sigma
• CCNA, CompTIA Network+, MS Azure Administrator Associate, CISSP

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our On Track program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.