ServiceNow Developer at Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description:

As a Service Now Senior Developer, you will lead and oversee the Service Now Enterprise platform. This includes the configuration of all ITSM modules, and the CMDB/ITAM Repository. You will be responsible for promoting excellent customer service through the successful administration of the Service Now platform, technical knowledge, and strong communication. Your primary focus will be Service Now platform and ITSM process health, including Service Now ITSM, asset discovery, integrations with 3rd party systems, ITSM process configurations and the end user portal. The ideal candidate will possess technical skills in Service Now support along with communication and collaboration skills that will allow him/her to prioritize support tasks and meet business needs. The candidate should have a customer-focused mindset and a wide range of technical knowledge to ensure the successful support of the Service Now platform.

Your responsibilities:

• Must have Service Now implementation experience, including development, configuration, and administration in an enterprise environment.
• Advanced scripting of business rules, ACLs, workflow activities
• Formulate system scope and goals and prepare detailed specifications for application builds.
• Help with user story creation and grooming.
• Code, testing, debugging, and creating technical documentation.
• Oversee uptime, performance stability and system health of all technical components of the Service Now instances
• Experience with Service Now integration using LDAP, Active Directory, and Single Sign-on
• Experience with Service Now components including Incident / Change/ Problem Management / ITAM / CMDB/ Knowledge Management, Release Mgmt, Discovery and Service Mapping, Financial and Procurement
• Communicate all downtime and activates impacting production with stakeholders and Service Now users.
• Drive compliance and tool governance across the ITSM management processes (incident, request, change, release, event, knowledge, asset/configuration, self-service, etc.)
• Partner with key stakeholders to gather requirements for new functionality, automation, and fulfilling requirements based off industry best practices
• Work with data analytics to create reports for various users including IT Capability Teams, IT leadership, and business stakeholders to illustrate service performance, improvements, and areas for improvement
• Have a solid understanding of ITSM processes and possess the ability to interpret technical documentation for training end users on processes and procedures
• Manage Service Now Admins and maintain the Service Now intake process and roadmap
• Perform yearly/ twice yearly Service Now Upgrades on all production and lower environments

The Essentials – You Will Have:

• Bachelor's degree in computer science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:
• Service Now System Developer
• 8+ years' experience in supporting Service Now ITSM through administration, configuration, development and upgrades
• Experience integrating Service Now with an API-led and /or Flat-File integration
• Administration of a Service Now instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
• Experience conducting Service Now instance upgrades.
• Service Now Developer Certification is strongly preferred.
• Experience working across multiple vendors and managed service providers
• ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle
• Equivalent work experience of 8+ years in IT Service Management with Service Now
• Experience with application development methodologies
• This role will report to Manager IT.

The Preferred - You Might Also Have:

• IT Operations Management
• Lean IT Six-Sigma Certifications
• Experience with Agile SAFE Methodology
• Proficient in providing insights and strategies for merging two or more Service Now instances into a single unified platform.
• Demonstrated success in continual service improvement (ITIL CSI Certification a plus)
• Data Analytics

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our On Track program
• On-demand digital course library for professional development and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.