About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

You are the "Project Manager" for Rippling's customers. You have a broad set of skills: you could project manage customers’ mergers and acquisitions, go deep in consulting on pay schedule transitions, your organizational plans are so extensive that your due dates have due dates, consult on best practices around an employee onboarding flow, thoughtfully advocate for your customer's requirements, or develop trusted relationships with customer admins. Great – you'll need to do all of that each day!

What you will do

• Project Manage
• Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
• Drive adoption
• Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their HR, IT, payroll, and benefits workflows
• Become a product expert
• You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
• Offer white-glove service
• Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement

What you will need

• 3+ years of SaaS experience in customer success, consulting, implementation, or support
• Preferred 2+ years of project management experience in the SaaS industry
• Familiarity with Account Mergers and Acquisitions
• Passion for helping customers and colleagues
• Ruthless prioritization and time management
• Master project/task manager – you never drop the ball
• Ability to explain complex scenarios in simple, clear written or verbal communications
• Interest in actively working with product and engineering teams
• Strong attention to detail and ability to solve complex, interdependent problems

Additional Information:

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

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