채용
Required Skills
Java
ETL
Airflow
Apache Spark
Apache Beam
AWS Glue
SQL
ClickHouse
BigQuery
Snowflake
Redshift
AWS
Kubernetes
CI/CD
Leadership
- RingCX is Ring Central’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.We’re currently looking for: Senior Engineering Manager This role will play a critical leadership role in driving RingCX’s Analytics roadmap, modernizing our analytics stack, ensuring KPI integrity, and building long-term analytics ownership in India.To succeed in this role you must have experience in the following:- Hands-on experience in Java designing and operating ETL pipelines using tools such as Airflow, Spark, Apache Beam, or AWS Glue.
- Strong understanding of relational databases, data model design and good knowledge of SQL
- Strong working knowledge of modern analytical datastores such as Click House, Big Query, Snowflake, or Redshift.
- Understanding of design patterns and can design and implement extensible & reliable systems.
- Experience in at least one of public cloud (AWS, GCP or Azure, AWS is preferred)
- Experience deploying analytics systems on cloud platforms (AWS/GCP/Azure) and operating them at scale using Kubernetes and CI/CD pipelines.
- Proven experience leading analytics or reporting platforms at scale, including ownership of data pipelines, KPI definitions, and customer-facing analytics.
- Demonstrated success in migrating analytics systems from legacy BI tools (e.g., Good Data, Tableau, Looker, Power BI) to modern or open-source analytics stacks, while ensuring metric parity and data correctness.
- Ability to drive analytics initiatives cross-functionally, partnering closely with Product, Analytics, Data Engineering, and customer-facing teams.
- Familiar with performance, security and accessibility considerations in building solutions
Nice to Have- Experience with high-volume, event-driven analytics (e.g., contact center, telemetry, or real-time metrics) using Kafka, Spark Streaming, or Flink. - Familiarity with data quality, observability, and reconciliation practices, including parallel runs, metric validation, and customer-facing data audits.
Responsibilities:- Lead a team of software engineers to take care of end-2-end product development. - Communicate with product, design, program and SRE teams as well as local and remote teams.
- Hiring, retention and work with a motto of building top-performing engineering team
- Close collaboration with product management on the requirements, involved in quarterly planning, Bi-weekly sprint planning for the team.
- Contribute with actual development by doing hands-on coding, code reviews, leading design and architecture discussions (50% of time spent on technical, 50% on management)
- Deliver complete projects based on roadmap priorities while owning the delivery and quality of software your team delivers
- Team mentorship and collaboration, performance management, soft skills development, regular 1:1s with team members, unblock, help team members, coordinate daily and sprint activities
- Effectively communicate with management on design, technology and project status
Qualifications:- Bachelor's degree in Computer Science, Engineering or a related field or equivalent - 15+ years of Software Engineering experience
- 3-5 years as leading a full function team with more than 5 people
- Strong troubleshooting skills with production systems
- Strong communications, interpersonal and collaboration skills
- Any Contact Center or Telecommunications experience is a plus.
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About RingCentral
RingCentral
PublicRingCentral provides cloud-based business communications and collaboration solutions, including voice, video, messaging, and contact center services. The company serves businesses of all sizes with unified communications as a service (UCaaS) platform.
1,001-5,000
Employees
Belmont
Headquarters
Reviews
3.2
19 reviews
Work Life Balance
2.5
Compensation
3.0
Culture
2.0
Career
2.5
Management
2.0
25%
Recommend to a Friend
Pros
Competitive compensation packages
Stock options and refreshers available
Multiple office locations
Cons
Recent layoffs affecting multiple departments
Poor innovation org functionality
Rude recruiter behavior
Salary Ranges
348 data points
Junior/L3
Mid/L4
Senior/L5
Junior/L3 · SENIOR PRODUCT ANALYST
1 reports
$166,950
total / year
Base
$145,000
Stock
-
Bonus
-
$166,950
$166,950
Interview Experience
6 interviews
Difficulty
1.4
/ 5
Duration
14-28 weeks
Offer Rate
17%
Experience
Positive 0%
Neutral 33%
Negative 67%
Interview Process
1
Application Review
2
Recruiter Screen
3
Assessment/Forms
4
Video/Chat Interview
5
Final Interview Round
Common Questions
Behavioral/STAR
Past Experience
Technical Knowledge
Culture Fit
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